Client Development & Account Manager

Buchanan Legal Professional Services; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading global law firm is seeking a Client Development & Account Manager to oversee significant client relationships in the Life Sciences & Health Care sector. This hybrid role requires strong account management and legal operations experience, with a focus on driving client growth and enhancing service delivery. Ideal candidates will have over 7 years in a law firm or relevant industry, advanced Excel skills, and familiarity with tools like PowerBI. Competitive compensation offered with a collaborative work environment.

Qualifications

• 7+ years of experience in a law firm or professional services/healthcare environment.
• Strong background in account management and legal operations.
• Commercially astute and highly organized.

Responsibilities

• Lead strategic account management for a major global client.
• Develop and execute client plans to deepen relationships.
• Oversee budgeting and billing compliance across a portfolio.

Skills

Account management

Legal operations

Pricing strategy

Project management

Data analysis

Tools

Excel

PowerBI

HighQ

Smartsheet

Job description

A leading global law firm is seeking a strategic and commercially minded Client Development & Account Manager to oversee one of the firm’s most significant client relationships within the Life Sciences & Health Care sector.

This highly visible role sits at the intersection of relationship management, operational excellence, pricing strategy, and legal innovation. You will partner closely with senior lawyers, sector leaders, finance, and business services teams to drive client growth, strengthen engagement, and enhance service delivery in an evolving legal landscape.

This role will be hybrid and can sit in Washington, D.C., or Denver, CO

Key Responsibilities:

• Lead strategic account management for a major global client, serving as a central point of coordination internally and externally
• Develop and execute client plans that deepen relationships and expand engagements
• Oversee budgeting, billing compliance, and adherence to outside counsel guidelines across a multi-matter portfolio
• Partner with finance and pricing teams on fee arrangements, scope management, and commercial negotiations
• Manage AI enablement initiatives and ensure compliance with client-specific AI and billing protocols
• Coordinate client meetings, pitches, reporting, and feedback initiatives to drive service excellence
• Analyze performance metrics and identify opportunities for operational improvement

Ideal Candidate:

• 7+ years of experience within a law firm or professional services/healthcare environment
• Strong background in account management, legal operations, pricing, or project management
• Deep understanding of law firm financial metrics, billing compliance, and outside counsel guidelines
• Commercially astute, data-driven, and highly organized
• Skilled at influencing senior stakeholders and navigating complex client relationships
• Experience with budgeting, scoping, workflow management, and post-matter analysis
• Advanced Excel skills; familiarity with tools such as PowerBI, HighQ, or Smartsheet preferred