Client Development Manager

BCforward; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Job summary

BCforward is seeking a Client Development Manager to drive transactional revenue by building relationships with Director, Manager and Team Lead–level stakeholders in the Central or Eastern Time Zone. The role focuses on influencing hiring decisions, shaping requisition flow, and securing exclusive opportunities.

You will manage a portfolio of accounts, generate requisitions, collaborate with recruiting teams, and track pipeline in CRM.

Qualifications

• Entry-level through senior-level experience in sales, staffing, account management, or business development.
• Bachelor’s degree or equivalent professional experience preferred.

Responsibilities

• Develop and maintain trusted relationships with Director, Manager, and Team Lead–level client stakeholders.
• Drive generation of requisitions through proactive client engagement and secure exclusive opportunities.
• Partner with recruiting teams to ensure timely delivery against client needs and manage a portfolio of accounts and requisitions.

Skills

Relationship building

Interpersonal skills

Influence without authority

Communication

Multi-stakeholder coordination

Account management

Education

Bachelor’s degree or equivalent professional experience

Tools

CRM software

Job description

BCforward is currently seeking a highly motivated Client Development Manager (former Client Relationship Manager) in the Central or Eastern Time Zone.

Position Summary

The Client Development Manager is responsible for driving transactional revenue by building strong relationships with Director, Manager, and Team Lead–level stakeholders. This role focuses on influencing hiring decisions, shaping requisition flow, and securing exclusive opportunities. This position serves as a critical engine for pipeline generation and client engagement, operating in a fast-paced environment where relationship depth, responsiveness, and execution excellence directly impact business outcomes. The role can be leveled from entry-level to senior based on experience, performance, and scope of responsibility.

Key Responsibilities

Client Relationship Management

• Build and maintain trusted relationships with Director, Manager, and Team Lead–level client stakeholders
• Establish credibility as a responsive, solution-oriented partner in the hiring process
• Maintain consistent, value-driven client touchpoints to strengthen influence and preference

Requisition Generation & Management

• Drive the generation of directed requisitions through proactive client engagement
• Secure exclusive recruiting opportunities by demonstrating speed, quality, and reliability
• Partner closely with recruiting teams to ensure timely delivery against client needs
• Manage a portfolio of accounts and requisitions, ensuring consistent activity and follow-through
• Identify opportunities to expand engagement within existing accounts
• Track and manage pipeline activity in CRM and related systems

Cross-Functional Collaboration

• Work closely with recruiting, delivery, and operations teams to align on client priorities
• Communicate clear expectations and requirements to recruiting partners
• Escalate risks or challenges proactively to ensure client satisfaction
• Develop deeper understanding of client organizations, roles, and hiring drivers
• Continuously improving sales skills, product knowledge, and market awareness
• Progressively take on more complex accounts and larger scopes of responsibility as experience grows

Qualifications

• Entry-level through senior-level experience in sales, staffing, account management, or business development
• Demonstrated interest or experience in client-facing roles
• Prior experience in staffing or workforce solutions preferred but not required
• Bachelor’s degree or equivalent professional experience preferred

Skills and Competencies

• Strong relationship-building and interpersonal skills
• Ability to influence outcomes without formal authority
• Results-oriented mindset with strong follow-through
• Effective communication skills across multiple stakeholder levels
• Ability to prioritize and manage multiple active requisitions
• Comfort operating in a transactional, fast-paced environment

Special Requirements

• Willingness to operate in a performance-driven, metrics-focused role
• Ability to adapt to communication style based on stakeholder level and situation
• Comfort with CRM tools and sales activity tracking
• Flexibility to support client needs that may extend beyond standard business hours