Client Development Associate

Infinity Group US, LLC; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Infinity Group, a design-driven architecture and construction firm, seeks a Client Development Associate to support client relationship growth and drive business development efforts. The ideal candidate will have an associate degree, 3+ years of industry experience, and skills in problem-solving and communication.

Qualifications

• Minimum 3 years of relevant industry experience required.
• Education: Associate degree or equivalent specialized training expected.
• Experience in client relationship building and business development.

Responsibilities

• Support growth of client relationships through outreach and networking.
• Assist in managing client communications and strategy discussions.
• Maintain accurate data in CRM, including logging calls and emails.

Skills

Problem Solving

Client Communication

Team Collaboration

Education

Associate degree or specialized training

Job description

Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product.

Summary

• The role of a Client Development Associate at Infinity Group entails supporting the growth of client relationships. This involves assisting with identifying new opportunities, engaging with potential clients, and contributing to the expansion of the company's client base. The Client Development Associate plays a crucial role in driving business development efforts.

Your Knowledge and Skills

• Assist in planning and achieving day-to-day objectives, contributing to task allocation within the team.
• Identify, define, and address complex problems through logical analysis, finding innovative solutions.
• Check and correct issues in existing systems and processes, ensuring smooth operations.
• Collaborate with internal resources and experts to meet client needs, assisting in managing client communications.
• Participate in client strategy discussions, providing input and support for problem-solving and service development.
• Exercise discretion in issue resolution, with moderate oversight from the Manager for non-routine situations.
• Work as part of the team, providing support to higher-level professionals, and learning from their guidance and feedback.
• May assist in onboarding and training new team members, under the supervision of higher-level employees.
• Education: Associate degree or specialized training beyond high school (e.g., technical/vocational programs).
• Minimum Experience: At least 3 years of prior relevant industry experience.

Your Responsibilities

• Lead information and data to be verified and understood.
• Connect with Lead on LinkedIn and understand recent activity and personality type.
• Perform initial individual reach outs with calls and personal emails includes logging call types and details into CRM and recording of all emails
• Add or adjust CRM data based upon information received during individual reach outs
• Perform post presentation individual reach outs with calls and personal emails for maintaining top of mind awareness. Includes logging call types and details into CRM and recording of all emails
• Converting lead to Account and Contact in CRM based upon lead having an opportunity and/or face to face meeting.
• Create opportunity in CRM with all required data fields.
• Perform initial individual LinkedIn invites and continued messaging based on response.
• Ongoing updates to all opportunities in CRM to ensure current accurate pipeline including Handover Date and Decision Date up to the point of a QQO.

How We Measure Your Success

• Value of Research Leads
• Value of Hot Leads
• Number of End User Meetings
• Number of Networking Meetings
• Quality Quoting Opportunity Handover - Repeat Clients
• Quality Quoting Opportunity Handover - New Clients

Physical Requirements

• Must be able to lift a minimum of 15 lbs unaided.
• Must be able to sit for long periods of time, stand, reach, bend
• Be able to visit job sites during construction on occasion
• Must be willing to maintain all CDC guidelines