Client Deployment Technician

Harbor Networks, Inc.; Framingham (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Unlimited PTO

Professional development

Job summary

Harbor IT in Framingham, MA is seeking an entry-level Client Deployment Technician to join our client services team. This role configures, deploys, and ships end-user machines for Harbor IT clients and manages the shipping and receiving from the Framingham office, often serving as the first Harbor IT contact for customers.

It blends hands-on IT deployment with customer-facing service and is a strong entry point for a recent technical-program graduate or self-taught PC builder looking to grow

Qualifications

• Familiarity with basic IT tasks and workstation setup.
• Experience with imaging and device configuration is a plus.
• Strong written and verbal communication; professional client-facing presence.

Responsibilities

• Configure and deploy end-user machines for client environments using imaging tools.
• Deploy software packages according to client configurations.
• Manage shipping/receiving and device retirement or return to clients.
• Provide first-line setup support and guide users through login and access.

Skills

Windows OS

Device setup

Clear communication

Professional presence

Attention to detail

Education

Technical program graduate

Tools

Intune

ImmyBot

Job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview

We are seeking an entry-level Client Deployment Technician to join our client services team in Framingham. This role configures, deploys, and ships end-user machines for Harbor IT clients, and manages the shipping and receiving of client hardware from our Framingham office. You are often the first Harbor IT contact a client's end user meets, guiding them through initial device setup and first-time login, so the work combines hands-on technical deployment with client-facing service. It is a strong entry point for a recent technical-program graduate or a self-taught PC builder who wants to break into a national MSP and grow a career in IT.

Location

Based in Framingham, MA office 5 days per week.

Key Responsibilities

• Configure and deploy end-user machines for client environments using imaging tools such as Microsoft Intune or equivalent
• Deploy software packages through ImmyBot according to each client's configuration standards
• Refresh and replace aging devices across client fleets

Shipping & Receiving

• Receive client hardware orders and confirm inventory against purchase records
• Configure and ship devices directly to client end users from the Framingham office
• Process device returns from client end users, including secure data wipe and retirement or return to the client

Client Support

• Provide first-line setup support to client end users
• Guide client end users through first-time login to their workstation and business applications
• Represent Harbor IT professionally in every client interaction

Qualifications

Familiarity with basic IT tasks, including workstation setup and imaging.

Strong proficiency in:

• Windows and common productivity and SaaS tools
• Basic device setup and configuration
• Clear written and verbal communication
• A professional presence and comfort being the face of Harbor IT to client end users.
• Attention to detail and reliable follow-through on device tracking, chain of custody, and shipping.

Preferred Qualifications

• CompTIA A+ or equivalent certification
• Hands-on experience with Intune, ImmyBot, or similar deployment tools
• Background building or repairing PCs
• Graduate of a technical program or equivalent hands-on experience

Physical Requirements

This role involves regular shipping and receiving. You should be able to lift and move boxes of up to 50 pounds and remain on-site for the full workday.

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities