Client Deployment Technician

Harbor IT, LLC; Framingham (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Unlimited PTO

Professional development

Job summary

Harbor IT, a national MSP based in Framingham, MA, is seeking an entry-level Client Deployment Technician to join our client services team. You will configure and deploy end-user machines, ship hardware, and provide first-line setup support to client users, acting as the face of Harbor IT during onboarding.

Ideal candidates are recent technical program graduates or self-taught PC builders who want to grow a career in IT, with basic imaging, Windows proficiency, and strong communication.

Qualifications

• Familiarity with basic IT tasks and workstation setup.
• Proficiency in Windows and common productivity tools.
• Ability to configure devices and perform basic imaging.
• Strong written and verbal communication skills.
• Professional presence when representing Harbor IT to clients.
• Attention to detail with device tracking and shipping processes.

Responsibilities

• Configure and deploy end‑user machines using imaging tools.
• Deploy software packages per client configuration standards.
• Refresh and replace aging devices across client fleets.

Skills

Basic IT tasks

Windows proficiency

Device setup

Clear communication

Professional presence

Attention to detail

Tools

Intune

ImmyBot

PC building

Deployment tooling

Job description

About this position

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Description

Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go‑to partner for organizations seeking expert support and resources they may not have in‑house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world‑class service and support.

Position Overview

We are seeking an entry‑level Client Deployment Technician to join our client services team in Framingham. This role configures, deploys, and ships end‑user machines for Harbor IT clients, and manages the shipping and receiving of client hardware from our Framingham office. You are often the first Harbor IT contact a client's end user meets, guiding them through initial device setup and first‑time login, so the work combines hands‑on technical deployment with client‑facing service. It is a strong entry point for a recent technical‑program graduate or a self‑taught PC builder who wants to break into a national MSP and grow a career in IT.

Location

Based in Framingham, MA office 5 days per week.

Key Responsibilities

• Configure and deploy end‑user machines for client environments using imaging tools such as Microsoft Intune or equivalent
• Deploy software packages through ImmyBot according to each client's configuration standards
• Refresh and replace aging devices across client fleets

Shipping & Receiving

• Receive client hardware orders and confirm inventory against purchase records
• Configure and ship devices directly to client end users from the Framingham office
• Process device returns from client end users, including secure data wipe and retirement or return to the client

Client Support

• Provide first‑line setup support to client end users
• Guide client end users through first‑time login to their workstation and business applications
• Represent Harbor IT professionally in every client interaction

Qualifications

• Familiarity with basic IT tasks, including workstation setup and imaging.
• Strong proficiency in: Windows and common productivity and SaaS tools
• Strong proficiency in: Basic device setup and configuration
• Strong proficiency in: Clear written and verbal communication
• Strong proficiency in: A professional presence and comfort being the face of Harbor IT to client end users.
• Attention to detail and reliable follow‑through on device tracking, chain of custody, and shipping.

Preferred Qualifications

• CompTIA A+ or equivalent certification
• Hands‑on experience with Intune, ImmyBot, or similar deployment tools
• Background building or repairing PCs
• Graduate of a technical program or equivalent hands‑on experience

Physical Requirements

This role involves regular shipping and receiving. You should be able to lift and move boxes of up to 50 pounds and remain on‑site for the full workday.

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities

The pay range for this role is

20 - 24 USD per hour(framingham, ma)