Workstation Technician

Harbor IT; Framingham (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited PTO

Job summary

Harbor IT in Framingham, MA is seeking an entry-level Workstation Technician to join our internal IT team. You will set up new laptops, deploy software, and provide first‑line support for Harbor IT employees on day one.

This hands-on role combines technical setup with internal customer service and offers a clear path to grow with a national MSP. Familiarity with imaging tools and basic IT tasks is preferred.

Qualifications

• Familiarity with basic IT tasks and workstation setup.
• Strong communication skills for internal customers.

Responsibilities

• Set up new laptops for incoming employees using imaging tools.
• Deploy software packages through ImmyBot.
• Replace aging laptops across the fleet.

Skills

Laptop setup

Customer service

Hardware troubleshooting

Tools

Intune

ImmyBot

Job description

Description

Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview

We are seeking an entry-level Workstation Technician to join our internal IT team in Framingham. This role handles laptop setup, deployment, and first-line support for Harbor IT employees. You are the first point of contact for new hires on day one, when they log into their laptop and SaaS accounts for the first time, so the work combines hands-on technical setup with internal customer service. It is a strong entry point for a recent technical-program graduate or a self-taught PC builder who wants to break into a national MSP and grow a career in IT.

Location

Based in Framingham, MA office 5 days per week.

Key Responsibilities

Endpoint Setup & Deployment

• Set up new laptops for incoming employees using imaging tools such as Microsoft Intune or equivalent
• Deploy software packages through ImmyBot
• Replace aging laptops across the existing employee fleet

Shipping & Receiving

• Receive laptop orders and confirm inventory against purchase records
• Ship configured devices to new and existing employees
• Process laptop returns from offboarded employees, including wipe and retirement

Internal Support

• Provide first-line laptop support to internal employees
• Guide new hires through first-time login to their laptop and SaaS accounts on day one

Qualifications

Familiarity with basic IT tasks, including workstation setup and imaging.

Strong proficiency in:

• Windows and common productivity and SaaS tools
• Basic device setup and configuration
• Clear written and verbal communication
• A professional presence and comfort being the face of IT for new employees.
• Attention to detail and reliable follow-through on device tracking and shipping.

Preferred Qualifications

• CompTIA A+ or equivalent certification
• Hands-on experience with Intune, ImmyBot, or similar deployment tools
• Background building or repairing PCs
• Graduate of a technical program or equivalent hands‑on experience

Physical Requirements

This role involves regular shipping and receiving. You should be able to lift and move boxes of up to 50 pounds and remain on-site for the full workday.

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities