Account Manager

Wasatch Property Management, Inc.; Salt Lake City (UT); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401k match

Paid time off

Health insurance

Education reimbursement

Job summary

MarketStar is seeking an Account Manager in Salt Lake City, UT on a hybrid schedule. You will manage existing customer relationships, upsell opportunities, and use data to drive pipeline planning and forecasting.

You’ll conduct regular reviews with internal teams and clients, while maintaining accurate CRM records. The role requires strong relationship-building, communication, and the ability to meet sales targets.

Qualifications

• Strong time and project management
• Excellent written and verbal communication
• Ability to build relationships with clients
• Experience in achieving sales goals
• Analytical skills to interpret data for planning
• Experience with account management or sales/tech preferred

Responsibilities

• Lead customer outreach via calls and emails to manage relationships
• Work with existing customers to increase usage and spend
• Use data to manage, review and report on pipeline with weekly forecasts
• Prepare and run performance reviews monthly/quarterly/yearly
• Record interactions in CRM and manage internal/external relationships
• Provide customer sentiment insights and product feedback

Skills

Relationship building

CRM

Data analysis

Presentation skills

Time management

Tools

Microsoft Office

Google Suite

CRM software

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.About MarketStar:In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!About the Account Manager:MarketStar is seeking an Account Manager to support our growing team. Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell. They draw daily on both their skills in managing client relationships and utilizing the data provided to make strategic and thoughtful decisions.Location: SLC, UT - HybridWhat will you do?Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account supportWork with existing customers to build brand awareness and increase their usage and spendUse client provided and self- guided training resources to stay up to date on knowledge of the productUse data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targetsAttain daily, weekly, monthly, and quarterly targetsRecord customer interactions and engagement in CRMBuild and manage both Internal MarketStar team and external client counterpart relationshipsPrepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadershipUse data to drive planning and successInternally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.Other applicable duties as assignedWhat Will You Need to Succeed?Strong time and project management organizational skillsProficiency with using Microsoft Office and/or Google SuitesDemonstrated ability to build relationshipsStrong written and verbal presentation skillsExperience with setting and exceeding sales goalsAble to multi-task, manage time effectively and adapt to changeAble to analyze and interpret data to develop and implement strategic plans is preferredPrevious experience with account management or prior experience in sales or technology preferredWhat We Offer:In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:Structured learning and career development programsMental health programGenerous Paid Time Off policyPaid medical leaveChild/Dependent care reimbursementEducation reimbursement401k match, hardship loan program, access to financial wellness advisorComprehensive healthcare coverage including medical, dental, and visionCompensation Range: $40,000.00 - $45,000.00The hourly pay for this position is $19.23. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.