Client Delivery Specialist

Informa Group; Northern (KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Vision insurance

Parental leave

Employee stock purchase plan

Job summary

Informa TechTarget in Auburndale, MA is hiring a Client Delivery Specialist to coordinate end-to-end product delivery from inception to completion, ensuring customer satisfaction. You’ll reconfirm orders, capture client goals, manage online media deliverables, and handle post-sale changes in a fast-paced environment.

Key duties include coordinating material receipt from Agencies/Advertisers, building advertiser relationships, and communicating campaign status with Sales, CSM, and Product Ops.

Qualifications

• Experience in customer service or sales administration is a plus.
• Excellent oral and written communication skills.
• Strong organizational skills and reliability.
• Team player with professional phone etiquette.
• Ability to handle multiple deadlines, calls and projects.
• Fast thinker with quick decision-making abilities.
• BA or BS degree required.
• Proven sales and client management abilities, preferably in advertising/agency.
• Accurate data entry skills and independent work ability.

Responsibilities

• Coordinate delivery of online materials from Agencies/Advertisers to meet deadlines.
• Build relationships with Advertisers to support campaigns and loyalty.
• Communicate with Sales, CSM, Product Ops about campaign status and performance.
• Provide excellent customer service via phone and email.
• Share order status and performance updates with Sales Reps.
• Assist revenue forecasting and weekly recognition tasks.
• Set up auto-reporting and manage client reporting deliveries.
• Process campaign changes with Sales and clients on timing/impact.
• Secure proof of delivery and close month-end tasks.

Skills

Customer service

Communication

Organization

Reliability

Phone skills

Multitasking

Decision making

Bachelor's degree

Sales and client management

Data entry

Education

Bachelor's degree

Job description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

This role is based in our Auburndale, MA office.

The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer andcomplies withall applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race,color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations toassistyour participation in the hiring process and, or in the advertised position, please inform theappropriate TalentAcquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTargetcomplies withthe Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal,stateor local law.

We believe thatgreat thingshappen when people connect face-to-face.That'swhy we work in-person with each other, or with customers and partners, three days a week or more. Whenyou’renot spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer with a philanthropic organization
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Whenit’stime for the next step, we encourage and support internal job moves
• Time out:Open Vacation, plus 10 national holidays,and thechanceto work from(almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAPassistance, mental health first aiders, free access to a wellness app and more
• Recognition forgreat work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The pay range for this role is $24-$26/hr based on experience.

This posting will automatically expire by 9/25/2026.

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