Client Delivery Specialist

Inclusively Remote; United States; A distancia; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

GenAI.Works is seeking a Delivery Coordinator to support client onboarding, coordinate project delivery, maintain content calendars, and ensure a smooth client journey across multiple projects. You will communicate with international, US-based clients, manage deadlines, and collaborate with Content, Design, and Motion teams to keep publications on schedule.

The ideal candidate is highly organized, proactive, detail-oriented, able to adapt to changing priorities, and comfortable working remotely

Formación

• 1.5+ years in client-facing or project coordination roles.
• Strong professional English communication, written and spoken.
• Experience with international/US-based clients.
• Experience working remotely or in an international, English-speaking environment.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Proactive mindset with sense of ownership and ability to work independently.
• Good problem-solving skills and sound judgment when handling client requests or challenges.
• Confidence communicating professionally with clients and collaborating across internal teams.

Responsabilidades

• Support client onboarding, including setting up project documentation, templates, tasks, and delivery schedules.
• Communicate directly with clients to collect content, clarify requirements, coordinate feedback, and manage approvals.
• Review submitted content for completeness, accuracy, and alignment with publication requirements.
• Coordinate with internal Content, Design, Motion, and other teams to ensure timely delivery of client projects.
• Maintain and update content calendars, project trackers, and publication schedules.
• Monitor deadlines, follow up on outstanding tasks, and identify potential delays.
• Keep clients informed about project progress, next steps, and delivery timelines.
• Resolve day-to-day delivery challenges, escalating complex issues when necessary.
• Support multiple client projects simultaneously while maintaining attention to detail and service quality.

Conocimientos

English proficiency

Organisational skills

Time management

Attention to detail

Problem solving

Client communication

Independent work

Educación

Bachelor’s degree or equivalent

Descripción del empleo

GenAI.Works is seeking a Delivery Coordinator to support client onboarding, coordinate project delivery, maintain content calendars, and ensure a smooth client journey across multiple projects. You will communicate with international, US-based clients, manage deadlines, and collaborate with Content, Design, and Motion teams to keep publications on schedule.

The ideal candidate is highly organized, proactive, detail-oriented, able to adapt to changing priorities, and comfortable working remotely