Client Delivery Manager for Home Services Accounts

Elevation Ten Thousand; Latham (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) Savings Plan

Company-paid life insurance

Paid holidays

Paid Time Off

Job summary

Elevation Ten Thousand is a full-service marketing and brand agency seeking a Project Manager to own a portfolio of home services client accounts and manage delivery from request to completion. You’ll be the primary contact for your accounts, lead recurring calls, and translate client needs into a clear plan the team can execute.

You will also run the systems behind delivery: intake, scheduling, partner coordination, and status reporting.

Qualifications

• 3+ years of project management, account management, or client services experience at a marketing, creative, digital, or media agency.
• Proven experience as the primary contact for clients, including leading recurring client calls with business owners.
• Advanced proficiency in Asana or a comparable platform (ClickUp, Monday.com, Wrike), including building projects and templates from scratch.
• Working knowledge of at least two of: website projects, video production, paid media, SEO, content, social media, or traditional media.
• Exceptional organization and written communication. Able to manage multiple accounts and deadlines simultaneously.
• Experience managing outside vendors or freelancers to deadlines and standards.

Responsibilities

• Serve as the primary point of contact for a portfolio of client accounts. Lead recurring client calls, understand each client’s goals, and keep them informed on progress and results.
• Convert client requests into clearly written tasks in Asana with owners, due dates, and the context the team needs.
• Lead a weekly delivery meeting with the team to review open work by account, confirm briefs, assets, and approvals are in place, and set delivery dates.
• Build and maintain the project plan for every account in Asana: tasks, dependencies, and dates.
• Monitor commitments daily. Identify at-risk dates early, determine the cause, and propose a solution before it affects the client.
• Run the onboarding process for every new client: kickoff within five business days of signature, access and asset collection, baseline measurement, and the 30/60/90-day plan.
• Coordinate outside partners and freelancers across creative, video, web, paid media, and AI tools: briefs, deadlines, handoffs, and quality checks.
• Publish a weekly delivery status by account and maintain monthly account health scores.

Skills

Project management

Account management

Client communication

Organization

Vendor management

Team coordination

Tools

Asana

ClickUp

Monday.com

Wrike

Job description

Elevation Ten Thousand is a full-service marketing and brand agency seeking a Project Manager to own a portfolio of home services client accounts and manage delivery from request to completion. You’ll be the primary contact for your accounts, lead recurring calls, and translate client needs into a clear plan the team can execute.

You will also run the systems behind delivery: intake, scheduling, partner coordination, and status reporting.