Client Delivery Manager

Cotality; United States; On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave up to 16 weeks

401(k) with company match

Well-being stipend

Job summary

Cotality is seeking a Client Delivery Manager to lead the Underwriting Center (UWC) client services implementations in the United States. You will coordinate cross-functional teams, gather client requirements, and ensure successful delivery of product and platform deployments.

Ideal candidates bring client-facing delivery experience, strong communication, and project management skills. The role offers a solid salary and comprehensive benefits, aligned with market practices for the UWC business

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Experience in client-facing implementation or delivery roles.
• Proficiency in software configuration and implementation techniques.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.

Responsibilities

• Manage complex client delivery projects from inception to implementation.
• Gather and define business and functional requirements; coordinate technical resources.
• Act as SME and coach team members; escalate and resolve client issues.
• Coordinate change control, testing, and data maintenance; ensure up-time and quality.

Skills

Excellent communication

Project management

Documentation skills

Excel skills

Client-facing

Education

Bachelor's degree in Business, Information Technology, or related field

Job description

## Client Delivery ManagerApplylocations: United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ19150At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.**Job Description:**The primary responsibility of the **Client Delivery Manager, UWC Client Services**, is to manage, for the UnderwritingCenter (UWC) Product line, the client delivery process and all aspects of the implementation of product and/or platform for clients from inception to implementation.Projects require deep knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects are increasingly complex with multiple interdependencies. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement Cotality product/technology solutions. Provides on-going support to clients, managing a wide range of issues including but not limited to application and database configuration change work, technical issues, and data inquiries. Acts as clients advocate in role as subject matter expert to bring feedback to internal product management and technical teams. Provides training and mentoring to team members.**Project coordination/management:*** Works directly with clients to manage complex technical needs/projects to ensure successful completion according to contractual compliance and client expectations.* Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client initiatives* Coordinates activities necessary to resolve significant client issues* Manages and drives change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing & quality assurance steps are taken before delivery to the client* Documents client’s workflow as part of implementation project* Communicates recurring project status and support activities to key external and internal stakeholders**General and technical support:*** Acts as escalation resource for product/platform specific issues and for client services team; triages issues and engages appropriate support within resources to resolve them.* Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes.* Runs client batches as required* Coordinates scheduling and communication of data updates and other technical and security maintenance* Supports company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of Cotality UWC products**Product subject matter expertise:*** Acts as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients and team members* Maintains deep knowledge of assigned Cotality UWC products and services* Gathers client feedback on product enhancements and brings back to the organization for roadmap development**Department/Industry expert and Lead duties:*** Assumes role as primary contact for key clients requiring advanced product expertise* Advises team members and provides direction with escalated issues* Works to influence parties within and outside of the functional unit regarding best practices, policies, and systems* Provides coaching and training for new and existing team members. May assume back up responsibilities for department manager in his/her absence.**Job Qualifications:****What you will bring*** Bachelor's degree in Business, Information Technology, or related field or equivalent experience.* Experience in client-facing implementation or delivery roles.* Understanding of project management methodologies and best practices,.* Proficiency in software configuration and implementation techniques.* Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.* Problem-solving aptitude with attention to detail and accuracy.* Ability to manage multiple projects simultaneously while maintaining quality standards.* Strong documentation skills for capturing requirements and processes.* Adaptability to changing priorities and requirements in a dynamic environment.* Customer service orientation with a focus on building and maintaining client relationships.* Strong Excel skills**A bonus if you have*** Knowledge in Structured Query Language (SQL)* Fundamental knowledge of API's (XML, JSON)* Knowledge in AI (Gemini, Co\_pilot, Claude Code, Spec-Kit, Github)* Experience in the Insurance and Geo Spatial space* Knowledge in Insurance Underwriting#LI-RS1**Annual Pay Range:**67,000 - 70,000 USD**Application Window:**This opportunity is expected to remain posted through the date identified below, subject to business needs.**Thrive with Cotality**At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.Highlights, depending on role classification, include:* Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.* Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.* Health: Multiple medical plan options with mental health and wellness support offerings.* Retirement: 401(k) with company match and vesting after one year.* Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.* Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!*Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range*Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.