Client Success Manager- Data Solutions

Cotality; Dallas (TX); Hybrid; USD 51,000 - 64,000; Full time

Benefits offered by this job

Time off and holidays

Parental leave

Health options

401(k) with company match

Well-being stipend

Tuition assistance

Recognition rewards

Job summary

Cotality is seeking an Account Manager to be the primary post-sale contact for clients, driving adoption and utilization of our property intelligence products. You will demonstrate product value, identify opportunities, and help clients achieve business results.

This role may involve upselling, cross-selling, and ownership of renewal outcomes, collaborating with Marketing, Sales, and Engineering. The role is part of a high-growth, global team with a hybrid work model and competitive

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of front end systems.
• Must be very detail oriented.
• Strong problem-solving skills.

Responsibilities

• Serves as the primary post-sale point of contact for clients/customers.
• Uses knowledge of client industry and product to drive adoption and utilization.
• Demonstrates product features to achieve business results and maximum value.
• May upsell/cross-sell and be responsible for client renewals and retention.
• Coordinate across Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.

Skills

Communication skills

Front-end knowledge

Detail-oriented

Problem solving

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we’re working together to set the pace for unlocking new possibilities that better serve the property industry.

What You’ll Be Doing:

• Serves as the primary post-sale point of contact for clients/customers.
• Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services.
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services.
• May recommend specific solutions to achieve customer’s desired result.
• Hold(s) direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results.
• Ensures best practices are adopted for product use.
• May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
• May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales).
• This is an individual contributor role.

What’s in it For You:

Large (~$2B+ revenue) formerly public information services and data business Durable cash flow and profitability regardless of changes in macroeconomic conditions Company certified as a global "A Great Place to Work." Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote. Competitive compensation and benefits! Career path for continued professional growth. Working with leaders that care about your professional growth! Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

• Minimum of 2 years of account management, customer service operations or related experience or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Knowledge of front end systems.
• Must be very detail oriented.
• Strong problem-solving skills.
• Knowledge or experience in the insurance industry a preferred.
• Please note range listed is the annual salary component this is an OTE compensated package so there is an additional incentive associated with this position.

Annual Pay Range: 51,201 - 64,002 USD

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.

Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [e-mail] or 1-866-224-2086.

If you represent a third-party organization supporting individuals with disabilities, you can contact us at [e-mail].

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.