Associate Professional, Inside Sales- Appraisal Solutions

Cotality; Oklahoma City (OK); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid schedule

Competitive compensation

Paid holidays

Parental leave

Well-being stipend

Job summary

Cotality is seeking a Customer Service Associate to support existing customers and drive renewals. You’ll learn company products, process orders, and resolve inquiries with a professional, customer‑centric approach.

You will collaborate with the sales team and other departments, manage follow ups, document client needs, and contribute to a positive, high‑performer customer experience. A year or more in customer service is preferred; strong communication and problem‑solving are essential.

Qualifications

• 1+ years of customer service experience
• Solid written and verbal communication skills
• Proficient in Google Chrome, Microsoft Word and Outlook with strong email management skills
• Able to ask questions and quickly identify solutions for customers
• Comfortable with making cold calls to prospective clients
• Coachable and able to implement changes based on feedback
• Works well in a team environment as well as independently

Responsibilities

• Product knowledge: Learn and promote company products and services - www.alamode.com
• Retention: Help existing customers with their annual subscription renewals
• Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products
• Order Processing: Accurately process customer orders, ensure timely follow-up
• Problem-Solving: Address and resolve customer inquiries, complaints, technical issues and business objections

Skills

Customer service

Communication

Cold calling

Team collaboration

Tools

Google Chrome

Microsoft Word

Outlook

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Casual dress code and available hybrid work from home schedule.

What You’ll Be Doing:

• Product knowledge: Learn and promote company products and services - www.alamode.com
• Retention: Help existing customers with their annual subscription renewals
• Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products
• Order Processing: Accurately process customer orders, ensure timely follow-up
• Problem‑Solving: Address and resolve customer inquiries, complaints, technical issues and business objections of current and prospective customers in a professional and timely manner
• Record Maintenance: Documenting client and prospective client needs, level of engagement, and applicable sales intel
• Customer Service: Provide exceptional service to both customers and prospects
• Collaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experience

What’s in it For You:

• Large (~$2B+ revenue) formerly public information services and data business Durable cash flow and profitability regardless of changes in macroeconomic conditions Company certified as a global "A Great Place to Work."
• Hybrid working model- 1 day in the office a week for “moments that matter” and the rest of the time can be remote.
• Competitive compensation and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth! Access to our world class self‑development portal, centered around you as the employee.
• Time off: Generous PTO and 11 paid holidays, plus well‑being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well‑being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Job Qualifications:

• 1+ years of customer service experience
• Sales experience preferred but not required
• Solid written and verbal communication skills
• Proficient in Google Chrome, Microsoft Word and Outlook with strong email management skills
• Able ask questions and quickly identify solutions for our customers
• Comfortable with making cold calls to prospective clients
• Strong customer service skills
• Coachable and able to implement changes based on constructive criticism
• Works well in a team environment as well as independently
• Proficient PC skills, including Microsoft Suite
• Technologically adept

Annual Pay Range: 29,603 - 37,003 USD

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug‑Free Workplace.

Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in‑person format.

Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.

We are better together when we support and recognize our differences.