Client Delivery Executive

Atos SE; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player seeks a results-driven Sr. IT Executive to lead operations and service delivery in a dynamic environment. This key leadership role involves overseeing P&L management, ensuring high availability and security of network infrastructure, and fostering strong client relationships. The ideal candidate will have extensive experience in cloud technology, data center management, and a proven track record of working with C-level executives. Join a forward-thinking company committed to leveraging technology for good, where your expertise will drive impactful solutions for clients and society.

Qualifications

• 10+ years of experience in IT services with a focus on leadership and client management.
• Strong understanding of IT Service Management frameworks like ITIL and COBIT.

Responsibilities

• Oversee delivery and operations, managing P&L and multiple teams.
• Ensure compliance with security policies and manage service delivery.

Skills

Leadership

Cloud Technology

Data Center Management

Network Security

Customer Relationship Management

Project Management

ITIL Framework

Public Sector Experience

P&L Management

Education

Bachelor's Degree in Business or IT

Tools

IT Service Management Tools

Job description

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About Us

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters.

Candidate Profile

Results-driven Sr. IT Executive with experience across a broad IT background in Cloud, Data Center, Server, Security, Voice, and Data Architecture. Skilled in Product Development, Engineering, and Operations, supporting large global customers across various industries, with extensive knowledge in data and voice networks, legacy platforms, and end-user computing. Proven expertise in Product Development, Product Architecture, Software Development, Go-to-Market strategies, and Sales enablement. Holds multiple patents on VoIP technology. Experienced in customer success projects with top executives, focusing on data-driven decision-making. Adept at engaging with C-Level Executives and group leaders on business plans, ROIs, and strategy.

Key Leadership Role

This role oversees all delivery and operations, manages P&L (especially costs), and leads several teams including the data center networking team. The team focuses on designing, implementing, and maintaining network infrastructure within the data center, emphasizing high availability, scalability, and security.

Service Management Responsibilities

The SM role supports Service Delivery management, acts as an interface between the Account Service Team and Service Delivery Team, and works closely with the Service Delivery Manager (SDM) to understand client needs, contract details, and business priorities.

Responsibilities include orchestrating end-to-end services, managing critical operational tasks, ensuring compliance with policies, creating cooperation with SMC, providing dashboards, managing forecasts, validating solutions for upselling, maintaining service and purchase order updates, and overseeing account operations and service processes.

Background & Experience

Bachelor’s degree in Business or IT-related field or equivalent work experience. Proven leadership and strong interpersonal skills, capable of building relationships at all organizational levels. Experience in complex customer environments, influencing change, and negotiating solutions. Excellent organizational, strategic, tactical planning, and team management skills. Customer relationship management, project management, and quality control experience. Knowledge of IT Service Management frameworks like ITIL, MOF, COBIT.

Requirements

Minimum 10 years’ experience, specifically in the Public Sector and Defense market. P&L management experience, including cost reduction and margin improvement. Proven ability to manage client relationships, sell managed services to C-level executives, and develop internal and external business relationships. Experience working with clients and selling into the PSD market.

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Our Commitment

At Atos, we embrace diversity and strive to create a supportive culture. We are committed to ESG practices, fighting climate change, promoting digital inclusion, and ensuring trust in data management. Learn more about our initiatives and commitment to building a better future for all.