Client Delivery Director

Jade Global, Inc; San Jose (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work flexibility

Inclusive leadership culture

Job summary

Jade Global, Inc. seeks a Client Delivery Leader to drive delivery success for strategic client accounts. You will own delivery execution, governance, and customer satisfaction, ensuring projects stay within scope, on time, and at the highest quality.

The ideal candidate has 8+ years in IT services delivery, with 3+ years in client-facing roles. Proficiency with Jira, ServiceNow, MS Project, and Power BI is a plus.

Qualifications

• 8+ years in IT services delivery with client-facing experience
• Strong understanding of enterprise platforms and distributed teams
• Excellent communication and executive presence

Responsibilities

• Act as primary delivery contact for client; manage CSAT metrics
• Oversee end-to-end delivery within scope, SLAs, and KPIs
• Drive governance, reporting, and executive updates
• Collaborate with Sales, Solution Leads, and offshore/onshore teams

Skills

Client facing delivery management

Stakeholder management

Executive presence

Delivery governance

Education

Bachelor’s degree in Engineering/Information Technology

MBA (preferred)

Tools

Jira

ServiceNow

MS Project

Power BI

Job description

About Jade Global

Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success.

Role Summary

As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.

Key Responsibilities

• Client Engagement & Satisfaction Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders. Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs). Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.
• Delivery Management Oversee end-to-end delivery of projects, managed services, and enhancement requests. Ensure delivery is in alignment with contracted scope, SLAs, and KPIs. Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution.
• Governance & Reporting Drive delivery governance through structured reporting, dashboards, and executive updates. Monitor performance metrics, financial health (margins, revenue realization), and resource utilization.
• Collaboration & Leadership Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams. Provide mentorship and guidance to project teams; foster a culture of accountability and excellence. Identify and escalation opportunities for growth, cross-sell, and transformation initiatives.

Qualifications & Skills

Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred. 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role. Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi). Proven track record in delivering projects with distributed teams (onsite-offshore). Excellent communication, stakeholder management, and executive presence. Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.

• Nice to Have Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries.
• Experience with Agile/DevOps models and AI-led delivery acceleration.
• Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.

Why Jade Global?

• Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more)
• Diverse global culture with over 2,000 employees
• High-growth environment with opportunities for innovation and leadership
• Hybrid work flexibility and inclusive leadership culture

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.

Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.