Client Delivery & Automation Specialist

Clarifire; Oregon; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Clarifire is seeking a Client Delivery and Support Specialist to drive client satisfaction and ensure smooth operation of the CLARIFIRE® application. You will collaborate with Delivery Managers and cross-functional teams to enable process improvements and timely issue resolution.

Qualified candidates bring at least 2 years in a tech support or client success role, strong communication, and a proactive mindset for continuous improvement within a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years in a Support/Client Success role in a tech environment.
• Proficiency with Microsoft Office: Excel, Word, Outlook, PowerPoint.

Responsibilities

• Acquire deep understanding of CLARIFIRE application and client processes.
• Diagnose and resolve client support issues including access, passwords, data connectivity, training requests, and workflow troubleshooting.
• Investigate root causes via SQL queries, workflow reviews, and regulatory standards.

Skills

Initiative & learning

Multitasking

Prioritization

Information gathering

Communication

Project/Business analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Clarifire is seeking a Client Delivery and Support Specialist to drive client satisfaction and ensure smooth operation of the CLARIFIRE® application. You will collaborate with Delivery Managers and cross-functional teams to enable process improvements and timely issue resolution.

Qualified candidates bring at least 2 years in a tech support or client success role, strong communication, and a proactive mindset for continuous improvement within a fast-paced environment.