Staffing Coordinator

Grace Health Care Services Inc.; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Grace Health Care Services Inc. is seeking a detail‑oriented administrative recruiter and coordinator in Raleigh, NC to support our home health team.

You will recruit, screen, interview, test, and orient prospective employees and caregivers, onboard and train new staff, and ensure all required documentation is completed. You will match caregivers with clients, manage schedules, monitor timesheets and compliance, handle front‑office duties, and contribute to outreach and business development

Qualifications

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.
• PAY IS NEGOTIABLE.

Responsibilities

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.

Skills

Clerical experience

Customer service

Scheduling

Office administration

Typing speed

Writing skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

College coursework in relevant clerical fields

Job description

Job Description

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

Qualifications

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.
• PAY IS NEGOTIABLE.