Client Coordinator - Bilingual Arabic

SERENITY HOME HEALTH CARE; Bridgeview (IL); On-site; USD 2,755,000 - 3,031,000; Full time

Job summary

SERENITY HOME HEALTH CARE is seeking a Full Time Clerical role in Bridgeview, IL to support client onboarding, intake calls, and ongoing record maintenance. You will serve as a key contact for clients, caregivers, and partners, ensuring accurate information and timely follow-up.

The role emphasizes strong customer service, English fluency, and the ability to manage care plans, reports, and scheduling. A high school diploma and prior home healthcare experience are preferred.

Qualifications

• Demonstrated customer service and communication skills.
• Problem solving and attention to detail.
• Technical proficiency using computers and generating reports.
• Able to speak, read and write English fluently; able to speak Arabic.

Responsibilities

• Serve as first point of contact for clients and partners with excellent customer service.
• Handle intake calls, gather information, and inform clients about services and fees.
• Monitor dashboards, coordinate with caregivers, and manage care plans.
• Update client records and ensure accurate documentation and reporting.
• Support staff training and participate in operational meetings.
• Perform clerical tasks such as filing, uploading, copying, or faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Arabic language

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bridgeview, IL, US

3 days ago Requisition ID: 1031

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak Arabic.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred
• 2 years of experience in Home Healthcare (required)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.