Client Coordinator

MCMC Services, LLC; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

MCMC Services, LLC is seeking a detail-oriented Client Coordinator to provide exceptional customer service in a fully remote role. The successful candidate will handle client inquiries, manage data entry tasks, and ensure compliance with regulatory standards. Ideal for organized individuals looking to impact a dynamic healthcare environment. Join us and help make a difference!

Benefits

Competitive benefits (medical, vision, dental)

Paid time off

401k

Qualifications

• High school diploma or equivalent required.
• At least 1 year of clerical or administrative experience preferred.
• Familiarity with HIPAA compliance and confidentiality standards.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client.
• Utilize appropriate systems and databases to enter client or claimant information.
• Maintain daily contact with the QA department regarding workflow and pending report status.

Skills

Customer Service

Data Entry

Organization

Communication

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Description

Are you a detail-oriented professional with a passion for organization and customer service? Join our team! We areseeking a

Description

Are you a detail-oriented professional with a passion for organization and customer service? Join our team! We areseeking a Client Coordinator to help make a difference in a dynamic healthcare setting!

This will be 100% remote, Wed – Saturday, 12-8:30pm EST

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Essential Job Functions

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.
  
  

Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education And/or Experience

• High school diploma or equivalent required
• At least 1 year of clerical or administrative experience preferred
• Prior experience in a medical office or insurance industry is a plus
  
  

Essential Competencies

• Proficient in Microsoft Word, Outlook, Excel, and web-based tools
• Able to operate general office equipment (computer, fax, copier, scanner, phone)
• Typing speed of at least 40 WPM
• Familiarity with HIPAA compliance and confidentiality standards
• Strong written and verbal communication skills
• Ability to work independently, stay organized, and manage time effectively
• Team player who thrives under pressure and adapts well to change
  
  

Language/Communication Skills

• Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
• Ability to effectively present information one-on-one or in small groups.
  
  

WORK ENVIRONMENT

• Standard business hours with occasional extended shifts
• Moderate noise level and collaborative atmosphere
  
  

Who We Are

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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