Customer Communication Dispatch II Coordinator - Part Time/Remote

Lensa; Itasca (IL); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company in digital imaging is seeking a part-time Customer Communication Dispatch II Coordinator to handle inbound calls and manage dispatch support. This role requires strong communication skills, a commitment to customer service, and the ability to multi-task effectively in a high-volume environment. With a competitive hourly rate, successful candidates will assist in exceeding customer expectations while navigating operational workflows.

Benefits

Employee referral bonus

Employee discounts

Casual dress code

Volunteer opportunities

Canon merch welcome kit

Qualifications

• 2 to 4 years of related experience required.
• Prior Dispatch or Call Taker Experience a Plus.

Responsibilities

• Responsible for inbound customer calls and dispatch support.
• Administrative duties must be addressed in a timely manner.
• Proactively communicate and monitor dispatch responses.

Skills

Strong PC Literacy

Data Entry Skills

Non-technical Customer Support

Communication Skills

Multi-tasking

Education

HS Diploma or equivalent experience

Job description

Customer Communication Dispatch II Coordinator - Part Time/Remote

Customer Communication Dispatch II Coordinator - Part Time/Remote

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Canon USA & Affiliates, is seeking professionals. Apply via Lensa today!

About The Role

Responsible for covering both Inbound Customer Calls and National Dispatch Support. When handling inbound calls, responsible for ensuring that all servce calls are answered in a quick, timely manner, resolving the customer's request and providing a positive customer experience. When dispatching calls, responsible for monitoring the dispatch system to ensure the fastest response to a customer request, communicationg with field personnel to make certain the response time is met. Proactive communication with field and peers across multiple channels including email, chat, and phone is required. Must be able to multi-task, show initiative, and support team members.

Your Impact

• Answers a high volume of customer phone calls daily: Maintains minimum monthly average of calls per day in accordance with Department Goals. Completes incoming calls within average minimum published targets. Unavailable time not to exceed current published targets.
• Ability to successfully handle more difficult call types associated with high value accounts: Demonstrates proficiency in handling calls associated with a National Accounts. Attains 98% accuracy by verification of all customer information consistent with Dispatch Standards. All Billable calls are entered in accordance with applicable procedures outlined in Dispatch Standards for business units. Verification and updates of customer email addresses are consistent with published targets. Procedures as outlined in Dispatch Standards are followed for Territory Unserviceable and Third Party Requests.
• Administrative Duties are addressed in a timely manner: Time cards are completed accurately by due dates. Time off requests and forms are submitted in a timely manner as outlined by department rules. Reports to work on time daily.
  
  

Performs Dispatcher Duties As Needed

• Provides customers updates on arrival times as needed. Monitors customer service requests and field dispatch statuses. Communicates with Service mgrs., technicians and customers.
• Assists field managers with administrative functions.
• Miscellaneous Emails - Triage, research, and forward emails, as needed.
• Response Times - Monitor and follow up on response times for all branches.
• Monitors all X branch boxes and scheduling them accordingly.
• Monitors calls in jeopardy of missing SLA and reaching out to the on call manager.
• Monitors tech's non- scheduled box a minimum of 2 times per shift. Watches for call types 1, 3 and X call types. Reviews and checks OFS notes to verify if immediate service is needed
• Communicates with next shift on any open items.
• Updates meters in accordance with current department policies.
• Acts as backup for special projects from management/admin team.
• Continuously monitors current Dispatch system to ensure every tech is assigned/dispatched to a call throughout the day. Seeks input from the manager as needed.
• Reaches out proactively to technicians supporting after hours service to properly align resources to meet the customers SLA requirements.
  
  

About You: The Skills & Expertise You Bring

In accordance with applicable law, we are providing the anticipated base salary for this role: $17.57 - 26.31/hr.

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior Dispatch or Call Taker Experience a Plus.
• Strong PC Literacy and Data Entry Skills.
• Ability to monitor and manage group E-Mail Boxes.
• Strong non-technical customer support and communication skills.
• Strong phone skills. Able to build customer rapport and minimize escalations.
• Ability to fulfill customer expectations while monitoring operations and workflow in a timely manner.
• Ability to Multi-Task in a Fast Paced Environment.
• Demonstrates a willingness and is successful at working in a team environment.
• Demonstrates a positive work attitude both internally and externally.
• Responsible for covering the overnight shift, including weekend coverage.
  
  

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
  
  

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .

#CUSA

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM20

Location US-NJ-Burlington | US-IL-Itasca

Company Canon U.S.A., Inc.

Requisition ID 33140 Category Customer Service/Support Position Type Part-Time Workstyle Virtual

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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