Client Coordinator

Integra Connect Careers; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with employer match

Paid Time Off

Paid Holidays and Floating Holiday

Job summary

Integra Connect is seeking a Client Coordinator to provide exceptional service while ensuring SLA achievement and effective revenue cycle management. This role focuses on maintaining strong client relationships, understanding operating requirements, and promoting the Integra Connect suite.

The position requires strong communication, organizational, and analytical skills with experience in medical billing and healthcare management.

Qualifications

• Two years of medical billing experience is required.
• Knowledge of revenue cycle management, HIPAA, SOX, and PHI compliance.
• Ability to analyze trends and propose improvements to billing processes.

Responsibilities

• Provide support to assigned clients and understand operating requirements and metrics.
• Serve as liaison between Client Teams and Operational Teams via emails and tickets.
• Promote Integra Connect products and updates to clients.
• Research and resolve problems, communicate trends, and suggest improvements.
• Collaborate with management to optimize cash collection and billing efficiency.
• Complete special projects with timely status updates and quality standards.

Skills

Analytical skills

Communication

Organization

Problem-solving

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Billing software

Internet tools

Job description

This position will provide exceptional service, while ensuring service level agreements (SLA) are met and the revenue cycle is managed appropriately. This role requires maintaining a positive relationship by promoting the Integra Connect suite of products and services. The position must be well-versed or can master and understand the core aspects of the EMS industry.The Client Coordinator requires strong communication skills and the ability to maintain a positive relationship with our clients and workforce (domestic/global). This role requires critical thinking, problem-solving, and analytical skills to identify trends and propose innovative solutions. Must exhibit strong organizational skills with the ability to multi-task and meet aggressive deadlines.Responsibilities:Provide support to assigned clients and understand the client’s operating requirements, including overall claims expectations and metrics. Conduct analyses to investigate ongoing or one-time operational issues.Function as the liaison between the Client Teams and Operational Teams via emails and support tickets.Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.Proactively research and resolve problems, communicate trends, and propose solutions for client and/or operational improvement. Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.Partner with multiple levels of management and departments to maximize the efficiency of the billing process and improve cash collection.Complete special projects as assigned, the specifications of a project are satisfied, regular status updates are provided, and quality standards are met.High School Diploma or GED required; associate’s degree in business, Accounting, or Healthcare Management or related fields, preferred.Two (2) years of medical billing experience is required, medical transportation billing experience is a plus.Previous mentoring and/or supervisory experience preferred.Experience leading and/or working with a global team a plus.Possess strong analytical, organizational, and problem-solving skills; ensures efficiency and quality standards are met.Ability to effectively utilize proprietary accounts receivable billing system and internet tools, (e.g., internet mapping programs, eligibility websites, address search engines).Technical knowledge of revenue cycle management principles, including working knowledge of cash posting processes, medical record guidelines, coding, and accounts receivable follow-up (e.g. HCPCS, CPT, ICD codes).Knowledge of HIPAA requirements, Sarbanes-Oxley (SOX) requirements, PHI, and compliance regulations.Benefits:Integra Connect, LLC provides a comprehensive benefits planMedical/Dental/Vision Insurance beginning the 1st of the month following your date of hirePaid Time Off401k with employer matchPaid Holidays and Floating HolidayEqual Opportunity EmployerPlease note that the deadline for submitting applications is September 30, 2026. All applications must be received by this date to be considered.