Client Coordinator

ExamWorks, Inc.; California, Redding (MO, CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Remote Client Coordinator, where you will play a vital role in servicing inquiries from clients and healthcare professionals. This full-time position offers a standard schedule from Monday to Friday, allowing you to work from the comfort of your home. You will handle various data processing tasks while ensuring high-quality customer service and compliance with regulatory standards. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Enjoy competitive benefits, paid time off, and a supportive team atmosphere.

Benefits

Competitive Benefits

Paid Time Off

401k Plan

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience preferred.

Responsibilities

• Respond to inquiries from clients regarding questions and report status.
• Enter client information into appropriate systems and databases.
• Maintain daily contact with the QA department regarding workflow.

Skills

Customer Service

Data Entry

Communication Skills

HIPAA Compliance

Time Management

Education

High School Diploma

Clerical Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Fax Machine

Scanner

Job description

Client Coordinator

Requisition ID

2025-11467

# of Openings

1

Category

Operations

Location

US-CA-Redding

Overview

ExamWorks is seeking a Remote Client Coordinator to join our team.

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

This role is a full time *Remote* position with a standard work schedule Monday-Friday 8:00-5:00pm PST with overtime as offered. The pay rate for the position is $17.00/hr.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office or insurance industry preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.

Who we are:

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans