Client Concierge & Sales Specialist

knitwellgroup; Madison (WI); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Discounts on merchandise

Referral incentive program

Travel discounts

Benefits package

Job summary

Talbots is a leading omni-channel retailer of women's clothing, shoes and accessories with a long-standing commitment to modern classic style. This position emphasizes creating exceptional customer experiences, building enduring relationships, and meeting sales targets through clientelling and outreach.

The role requires flexible scheduling including evenings, weekends, and holidays, and involves standing for long periods while assisting customers and managing product displays.

Qualifications

• Driven to create relationships with customers and the community.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and driving new store traffic.
• Excellent written and verbal communication with integrity.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Support service enhancers to build relationships using Concierge.
• Achieve sales and service metrics in clientelling/outreach and appointments.
• Plan tasks to meet customer and business needs.
• Understand customer needs through intentional conversation.
• Share current products and fashion trends to wardrobe and inspire trust.
• Participate in community/store activities promoting the Talbots Brand.

Job description

Talbots is a leading omni-channel retailer of women's clothing, shoes and accessories with a long-standing commitment to modern classic style. This position emphasizes creating exceptional customer experiences, building enduring relationships, and meeting sales targets through clientelling and outreach.

The role requires flexible scheduling including evenings, weekends, and holidays, and involves standing for long periods while assisting customers and managing product displays.