Client Concierge & Office Operations Coordinator

Socket.dev; Fairbanks (AK); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Health insurance (if applicable)

Retirement plan

Professional development opportunities

Friendly and supportive work环境

Job summary

Socket.dev is seeking a friendly, organized Front Office Coordinator to be the first point of contact for customers and visitors. This role combines reception, admin support, and coordination of estimate requests.

The ideal candidate is professional, detail-oriented, and capable of juggling multiple tasks while delivering excellent customer service. Primary responsibilities include greeting clients, handling inquiries, processing payments, and maintaining accurate records.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, or administrative support.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and general computer applications.
• Professional appearance and positive attitude.

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet customers, vendors, and visitors.
• Receive and process incoming estimate requests.
• Receive and process incoming customer payments.
• Gather customer information and schedule appointments or consultations as needed.
• Manage office communications, including emails, messages, and correspondence.
• Maintain customer records and office files.
• Assist with data entry, document preparation, and general administrative tasks.
• Coordinate schedules and support office operations.
• Process incoming and outgoing mail and deliveries.
• Maintain a clean, organized, and welcoming reception area.
• Support management and team members with special projects and administrative duties.

Skills

Customer Service

Phone Etiquette

Communication Skills

Time Management

Organizational Skills

MS Office

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev is seeking a friendly, organized Front Office Coordinator to be the first point of contact for customers and visitors. This role combines reception, admin support, and coordination of estimate requests.

The ideal candidate is professional, detail-oriented, and capable of juggling multiple tasks while delivering excellent customer service. Primary responsibilities include greeting clients, handling inquiries, processing payments, and maintaining accurate records.