Client Compliance Specialist

Cricket Wireless LLC.; Los Angeles (CA); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Cricket Wireless LLC. is seeking a Client Compliance Specialist to ensure accurate client billing by interpreting Outside Counsel Guidelines and working across teams. The role emphasizes problem-solving and process improvement in a hybrid work environment with two days in-office and three days remote.

The qualified candidate will have at least two years in legal billing and a related Bachelor’s degree, with strong analytical and communication skills. The annual pay range is $75,000 to $95,000, alongside comprehensive benefits.

Qualifications

• Minimum of two years of related experience in legal billing or eBilling.
• Advanced experience in Microsoft Suite, focusing on advanced Excel skills.
• Experience with electronic billing systems is preferred.

Responsibilities

• Review, analyze, and document client Outside Counsel Guidelines.
• Ensure compliance within financial and legal management systems.
• Onboard new eBilled clients and coordinate eBilling setups.

Skills

Legal billing experience

Problem-solving skills

Attention to detail

Strong communication skills

Education

Bachelor’s degree in accounting, business, or a related field

Tools

Aderant Expert

Microsoft Excel

Iridium

Power BI

Job description

Job Summary

Manatt, Phelps & Phillips, LLP seeks a Client Compliance Specialist to ensure accurate client billing compliance by interpreting Outside Counsel Guidelines and collaborating across billing, eBilling, and Client Arrangements teams. The role requires a detail‑oriented legal billing professional who excels in problem‑solving, process improvement, and cross‑functional collaboration in a fast‑paced environment.

Responsibilities

• Review, analyze, summarize, and document client Outside Counsel Guidelines and distribute billing requirements to appropriate firm personnel.
• Interpret client billing guidelines and ensure accurate compliance within the firm’s financial and legal management systems.
• Review new and revised billing guidelines and engagement letters, advising the Client Intake team on required revisions.
• Ensure matter‑level billing instructions and billing documentation are properly maintained and aligned with client requirements.
• Onboard new eBilled clients and clients migrating to eBilling platforms from initiation through full implementation.
• Coordinate eBilling onboardings with billing professionals, eBilling teams, Client Arrangements, and clients to ensure accurate and timely setup.
• Review and process eBilling vendor invoices, confirming correct fees are charged and monitoring prompt payment.
• Analyze billing guidelines to ensure corresponding billing information is properly configured, including billing instructions and master specifications documentation.
• Evaluate current billing compliance processes and identify opportunities for efficiency and process improvement.
• Collaborate with the Client Arrangements and Compliance team to establish and implement standard operating procedures and departmental policies.
• Monitor and support ongoing process improvement initiatives, ensuring milestones are met.
• Address billing compliance questions from firm practice groups and clients.
• Provide coverage and support to other team members as needed.
• Assist with special billing and compliance projects, including year‑end rate arrangement confirmations and rate requests.

Qualifications

• Minimum of two (2) years of related experience in legal billing or eBilling.
• Bachelor’s degree in accounting, business, or a related field.
• Advanced experience in Microsoft Suite, with a focus on advanced Excel skills.
• Experience with electronic billing systems, including Aderant Expert and rate hierarchy structures (strongly preferred).
• Strong organizational skills with exceptional attention to detail.
• Excellent analytical, mathematical, and problem‑solving abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet tight deadlines, and handle confidential information.
• Ability to work collaboratively in a team environment and share knowledge effectively.
• Experience with legal billing and accounting software.
• Familiarity with Iridium and Power BI (preferred).
• Demonstrated reliability and the ability to work both independently and collaboratively within a hybrid (remote and in‑office) team environment.

Work Schedule

The team operates on a hybrid schedule requiring two days of in‑office presence and three days of remote work each week. All employees must remain available for onsite work up to five days per week as business needs dictate. Flexibility is required.

Compensation and Benefits

The base annual pay range for this role is $75,000 – $95,000. The base pay offered will vary based on skills, qualifications, experience, location, and will also consider internal equity. A full range of medical, financial, and/or other benefits will also be offered, dependent on the position.

Equal Opportunity Employer

Manatt is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process. Manatt will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. In order to determine whether Form I‑9 documentation is valid, this employer uses E‑Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe the employer has violated its responsibilities under this program or has discriminated based on citizenship status or national origin, please call the Office of Special Counsel at 1‑800‑255‑7688 (TDD: 1‑800‑237‑2515).