Enable job alerts via email!
Client Communications Specialist
Lensa
United States
Remote
USD 50,000 - 77,000
Full time
Boost your interview chances
Job summary
A leading company in payroll and workforce solutions is looking for a Client Communications Specialist who will manage communications aimed at clients. This fully remote role involves collaborating with various teams to ensure clarity and professionalism in client messaging. Candidates should possess excellent writing and editing skills, with 3-5 years of relevant experience and a degree in Communications or a related field.
Qualifications
- 3-5 years of experience in client communications or copywriting.
- Proficient in using AI tools for writing and editing.
- Strong ability to translate complex topics into client-friendly messaging.
Responsibilities
- Write and edit client-facing communications including mass emails and marketing materials.
- Collaborate with internal teams to develop communication strategies.
- Ensure clarity and compliance in all external communications.
Skills
Education
Tools
Job description
Freddie Mac
Jobsoid Inc.
Jules Hendrix - Live Your Extraordinary Life
Next Step Systems
Intuit
Jobsoid Inc.
The Freedom To Enjoy Life
SeaBreeeze Home and Living LLC
CDM Smith
Intuit
Vistaprint
Jobleads-US
Parallel Partners
AO Globe Life
Globe Life American Income Division
Morgan White Group
Sartorius
Joseph and Young
Joseph and Young LLC
Guest Supply
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?
Position Overview
We seek an experienced and highly skilled Client Communications Specialist to join our team at Paylocity, a leader in payroll services and workforce solutions. In this role, you will write, edit, and plan Paylocity's communications to current clients. Your key responsibilities will include creating effective communications for our clients to achieve high engagement and results. You will report to the Manager of Marketing. This role offers the opportunity to recommend, inform, and implement communications strategies, manage publications, and collaborate with internal stakeholders to create content that enhances the client journey and engagement across various channels.
Candidates best fit for this role have a proven track record of crafting compelling written communications for diverse audiences. The candidate must have exceptional writing and editing skills, a strong understanding of tone and clarity, and the ability to translate complex payroll-related topics into client-friendly messaging. In this position, you will work closely with internal teams, including Marketing, Client Services, Compliance, Legal, and Product Management, to ensure that all external communications maintain the highest standards of quality and professionalism.
The ideal candidate should be self-motivated, organized, and experienced in taking full ownership of assignments. Experience using AI tools to enhance efficiency while identifying scenarios that require a human writer to ensure communications meet accuracy, tone, compliance, and brand standards would be preferred. We seek an individual who excels at creating connections, driving results, meeting and exceeding expectations, and gaining a comprehensive understanding of our software, target audiences, and the HR technology industry.
Primary Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These are the position's primary duties; others may be assigned as needed.
Write, edit, proofread, review, and distribute client-facing communications, including: Mass email campaigns (e.g., product updates, compliance notices), Client emails and templates, Marketing materials (e.g., newsletters, promotional content), Digital Adoption Platform content
Review and edit internal and external communications to ensure quality assurance, accuracy, clarity, appropriateness, and alignment with the appropriate communications strategy
Demonstrate the ability to leverage AI tools for research and general creative purposes
Collaborate with Service, Marketing, Compliance, Legal, Product User Experience, and Digital Engagement stakeholders to develop various communications successfully within required timelines
Tailor messaging to align with company tone, client segments, and regulatory requirements
Exhibit elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information clearly and concisely
Develop communication plans, facilitate communication approvals and finalization through subject matter experts and leadership
Ensure legal and compliance stakeholders provide approval of communications when necessary
Education and Experience
Bachelor’s degree in English, Journalism, Communications, or Marketing preferred
Excellent written and verbal communication skills (writing samples required)
Outstanding ability to convey complex information clearly and succinctly, and a willingness to learn about our business and client needs
At least 3-5 years of experience in client communications, copywriting, or a related field
Highly organized and detail-oriented. Ability to meet deadlines and manage multiple projects simultaneously, thrive in a fast-paced environment, and work independently while building rapport with internal and external stakeholders
Demonstrated expertise in writing mass emails, client communications, in-product guidance, and marketing content
Elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information with clarity
Experience working in a payroll, HR, SaaS, or financial services company preferred
Experience with Salesforce, Pendo, Hubspot, and Wrike
Experience writing payroll, tax, or HCM-related content is a plus
Full working knowledge of Microsoft Office Suite
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The pay range for this position is $50,100 - $77,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. (https://px.sequoia.com/prospect/gacc-caf23ca0-0fdc-11f0-8761-139060d2fe23) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Employer Industry: Marketing and Business Development Why consider this job opportunity: - Flexible remote work allows you to design your day around your priorities - Performance-based income reflects your effort and results, not fixed hours - Access to world-class training, mentorship, and...
About the job: Seeking Motivated Self-Starter with Marketing Specialist Experience. Are you a motivated, enthusiastic individual with a passion for personal and leadership development? Our rapidly growing global company is seeking people like you to join our dynamic team. With over a decade of...
Seeking a Rockstar Sales and Marketing Specialist - Ready for Remote Work — Personal Growth, Independence, and a Bigger Payday Location: Remote Compensation: 100% Commission (High Earning Potential) Industry: Digital Media & Online Broadcasting Are you a seasoned sales and marketer who’s tired...
Pay-Per-Click (PPC) Google Ads Expert, Paid Advertising Specialist - Work From Home We are seeking a highly experienced Pay-Per-Click (PPC) Google Ads Expert and Paid Advertising Specialist to create, execute, and oversee campaigns on the Google Ads platform. Candidates should have over 5 years of...
Overview At Intuit we believe everyone should have the opportunity to prosper, which is why our mission is Powering Prosperity Around the World. Being a mission-driven company includes living our values everyday and nothing is more important to us than the success of our customers. You will be...
What if you could design a career that fits your lifestyle—not the other way around? Ditch the office, set your own schedule, and unlock your full earning potential with a performance-based opportunity in the thriving personal development industry. If you're an ambitious, self-driven individual...
Online Marketing Specialist - Flexible Schedule; Work From Home What if you could design a career that fits your lifestyle—not the other way around? Ditch the office, set your own schedule, and unlock your full earning potential with a performance-based opportunity in the thriving personal...
Work from Home Social Media Specialist and Booking Agent – Remote Engage, Inspire, and Book Unforgettable Travel Experiences! About Us We are a premier travel service provider dedicated to creating unforgettable experiences for clients worldwide. Our passion for travel drives us to offer...
**41576BR** **Requisition ID:** 41576BR **Business Unit:** FSU **Job Description:** CDM Smith is expanding the marketing team in our Federal Services Unit. We’re seeking to add a proven Senior Marketing Specialist with experience in proposals to win contracts for environmental remediation,...
Overview At Intuit we believe everyone should have the opportunity to prosper, which is why our mission is Powering Prosperity Around the World. Being a mission-driven company includes living our values everyday and nothing is more important to us than the success of our customers. You will be...
Select how often (in days) to receive an alert: Create Alert Location: Boston, MA, US, 02111 Company: Vista Our Team The Programmatic and Streaming Media team is part of the Global Marketing organization at Vistaprint and operates as an “in-house” marketing agency responsible for both Brand and...
What if you could design a career that fits your lifestyle—not the other way around? Ditch the office, set your own schedule, and unlock your full earning potential with a performance-based opportunity in the thriving personal development industry. If you're an ambitious, self-driven individual...
Pay-Per-Click (PPC) Google Ads Expert, Paid Advertising Specialist - Work From Home We are looking for a Pay-Per-Click (PPC) Google Ads Expert, Paid Advertising Specialist to create, execute and oversee campaigns on the PPC Google Ads platform. 5+ years of Google Ads PPC and Paid Search experience...
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. You’ll have the flexibility to choose your working hours when it’s convenient for YOU and your family. We’re looking for enthusiastic...
Manager-in-Training (MIT) Position The Manager-in-Training (MIT) position is designed for ambitious individuals motivated to assume leadership roles within the organization. This role is a vital part of our leadership development program, offering hands-on experience and comprehensive training...
The Training Specialist reports to the TPA Training Manager and is part of the Training and Quality Assurance Dept. The position is a non-exempt, hourly role and located at 500 Steed Road, Ridgeland, MS 39157. GENERAL JOB DUTIES AND RESPONSIBILITIES: The Training Specialist will develop, maintain,...
Technical Sales Specialist - Remote - MD/DC/VA Area page is loaded Technical Sales Specialist - Remote - MD/DC/VA Area Apply locations Home Office United States of America Home Office District of Columbia Home OfficeVirginia Home Office Maryland time type Full time posted on Posted Yesterday job...
Join Our Team as a Telecommute Sales Specialist Become part of our award-winning team recognized by Entrepreneur Magazine, Forbes, and Inc. 5000. Our rapid growth speaks for itself, and we invite you to be part of our success story! What Makes Us Different: Adaptable Schedule: Focus your efforts...
Join to apply for the Telecommute Sales Specialist role at Joseph and Young . Become part of our award-winning team recognized by Entrepreneur Magazine, Forbes, and Inc. 5000. Our rapid growth speaks for itself, and we invite you to be part of our success story! What Makes Us Different Adaptable...
Who We Are: Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply...
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps...
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
Similar jobs
Communications Specialist II / Change Management / Remote Work (JK936)
Pioneer Data Systems, Inc.
null null
Remote
Remote
USD 60,000 - 80,000
Full time
Communications Specialist
Pyramid Consulting, Inc
null null
Remote
Remote
USD 60,000 - 80,000
Full time
Communications Specialist
The Spencer Financial Group
null null
Remote
Remote
USD 75,000 - 85,000
Full time
Strategic Communications Specialist
DecisionPoint Corporation
Fort George G Meade Junction null
Remote
Remote
USD 70,000 - 100,000
Full time
Marketing Communications Consultant
PTS Advance
null null
Remote
Remote
USD 60,000 - 80,000
Full time
Employee Communications Specialist
Capstone Sf
null null
Remote
Remote
USD 70,000 - 245,000
Part time
job faster
