Client Communications Specialist

Lensa; United States; Remote; USD 50,000 - 77,000; Full time

Job summary

Lensa seeks a Client Communications Specialist for Paylocity, offering a fully remote opportunity. In this role, you will craft and oversee communication strategies that enhance client engagement. Ideal candidates will have strong writing skills and experience in client communications, contributing to a positive client journey.

Benefits

Medical, dental, and vision insurance

401(k) matching

Career development opportunities

Qualifications

• 3-5 years of experience in client communications or related field required.
• Exceptional writing and editing skills necessary.
• Ability to work independently and manage multiple projects.

Responsibilities

• Develop and distribute client-facing communications.
• Ensure quality assurance and clarity in all communications.
• Collaborate with teams to align messaging to company tone.

Skills

Writing

Editing

Problem-solving

Client communication

Education

Bachelor’s degree in English, Journalism, Communications, or Marketing

Tools

Salesforce

Hubspot

Pendo

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Paylocity, is seeking professionals. Apply via Lensa today!

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?

Position Overview

We seek an experienced and highly skilled Client Communications Specialist to join our team at Paylocity, a leader in payroll services and workforce solutions. In this role, you will write, edit, and plan Paylocity's communications to current clients. Your key responsibilities will include creating effective communications for our clients to achieve high engagement and results. You will report to the Manager of Marketing. This role offers the opportunity to recommend, inform, and implement communications strategies, manage publications, and collaborate with internal stakeholders to create content that enhances the client journey and engagement across various channels.

Candidates best fit for this role have a proven track record of crafting compelling written communications for diverse audiences. The candidate must have exceptional writing and editing skills, a strong understanding of tone and clarity, and the ability to translate complex payroll-related topics into client-friendly messaging. In this position, you will work closely with internal teams, including Marketing, Client Services, Compliance, Legal, and Product Management, to ensure that all external communications maintain the highest standards of quality and professionalism.

The ideal candidate should be self-motivated, organized, and experienced in taking full ownership of assignments. Experience using AI tools to enhance efficiency while identifying scenarios that require a human writer to ensure communications meet accuracy, tone, compliance, and brand standards would be preferred. We seek an individual who excels at creating connections, driving results, meeting and exceeding expectations, and gaining a comprehensive understanding of our software, target audiences, and the HR technology industry.

Primary Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These are the position's primary duties; others may be assigned as needed.

• Write, edit, proofread, review, and distribute client-facing communications, including: Mass email campaigns (e.g., product updates, compliance notices), Client emails and templates, Marketing materials (e.g., newsletters, promotional content), Digital Adoption Platform content
• Review and edit internal and external communications to ensure quality assurance, accuracy, clarity, appropriateness, and alignment with the appropriate communications strategy
• Demonstrate the ability to leverage AI tools for research and general creative purposes
• Collaborate with Service, Marketing, Compliance, Legal, Product User Experience, and Digital Engagement stakeholders to develop various communications successfully within required timelines
• Tailor messaging to align with company tone, client segments, and regulatory requirements
• Exhibit elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information clearly and concisely
• Develop communication plans, facilitate communication approvals and finalization through subject matter experts and leadership
• Ensure legal and compliance stakeholders provide approval of communications when necessary
  
  

Education and Experience

• Bachelor’s degree in English, Journalism, Communications, or Marketing preferred
• Excellent written and verbal communication skills (writing samples required)
• Outstanding ability to convey complex information clearly and succinctly, and a willingness to learn about our business and client needs
• At least 3-5 years of experience in client communications, copywriting, or a related field
• Highly organized and detail-oriented. Ability to meet deadlines and manage multiple projects simultaneously, thrive in a fast-paced environment, and work independently while building rapport with internal and external stakeholders
• Demonstrated expertise in writing mass emails, client communications, in-product guidance, and marketing content
• Elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information with clarity
• Experience working in a payroll, HR, SaaS, or financial services company preferred
• Experience with Salesforce, Pendo, Hubspot, and Wrike
• Experience writing payroll, tax, or HCM-related content is a plus
• Full working knowledge of Microsoft Office Suite
  
  

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
  
  

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $50,100 - $77,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. (https://px.sequoia.com/prospect/gacc-caf23ca0-0fdc-11f0-8761-139060d2fe23) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

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