Client Communications Lead (Government Affairs)

Eliassen Group; New York (NY); Hybrid; USD 117,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company matching

Life Insurance

Job summary

Eliassen Group in New York, NY is seeking a contract-to-hire client-facing professional to manage inquiries and deliver clear, concise messaging. The role is hybrid (4 days onsite in New York) with a W2 employment path and a comprehensive benefits package upon conversion.

Rate: $85.00 to $95.00/hr. This opportunity emphasizes proactive communication, cross-team collaboration, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven client-facing experience managing inquiries and communications.
• Ability to translate complex information into concise messaging.
• Experience building client relationships and resolving escalations.
• Cross-functional collaboration in fast-paced settings.

Responsibilities

• Serve as primary client-facing contact delivering clear, professional communication.
• Manage diverse client inquiries with accuracy and urgency.
• Translate complex information into concise, audience-appropriate messaging.
• Build and maintain strong client relationships through proactive communication.
• Collaborate across teams to deliver seamless client support.
• Maintain professionalism during high-pressure situations.
• Navigate escalations with sound judgment and problem-solving.
• Balance multiple priorities while ensuring a consistent client experience.

Skills

Client-facing

Communication

Cross-functional

Job description

Description

Hybrid 4 days onsite in New York, NY

Our client seeks a client-facing professional who will manage diverse inquiries, translate complex information into concise messaging, and uphold a consistent, high standard of service. The role requires proactive communication, sound judgment, and effective collaboration across teams to deliver seamless support in a fast-paced environment.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $85.00 to $95.00/hr. w2

Responsibilities

• Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions.
• Manage and respond to diverse client inquiries with confidence, accuracy, and a strong sense of urgency.
• Translate complex information into concise, client-friendly messaging tailored to the audience and situation.
• Build and maintain strong client relationships through proactive communication, responsiveness, and a high standard of service.
• Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.
• Operate effectively in a fast-paced environment while balancing multiple priorities and ensuring a consistent client experience.
• Partner across teams to gather information, align responses, and deliver seamless support to clients.
• Uphold professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.

Experience Requirements

• Proven experience in a client-facing role with responsibility for managing inquiries and communications.
• Demonstrated ability to translate complex information into concise, audience-appropriate messaging.
• Track record of building client relationships and resolving escalations with sound judgment.
• Experience working cross-functionally in a fast-paced environment.