Customer Service Rep - Hybrid

Ultimate Staffing Services; City of White Plains (NY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Service Rep for a hybrid role in White Plains, NY. The position involves filing and renewing applications across diverse clients, with 1–2 years of data entry or licensing experience preferred.

You will work closely with Account Managers to ensure timely processing and accuracy. The role offers hybrid work between White Plains and other locations, with a potential for extension or conversion.

Qualifications

• 1-2 years of data entry and/or licensing experience preferred.
• Exceptional interpersonal skills and strong communication.
• Use of tact and discretion when handling sensitive data.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Prepare and file standard, advanced and specialized applications and renewals across multiple clients and industries.
• Submit 50-100 applications per week, depending on filing complexity.
• Collaborate with Customer Success Associate-Account Managers to ensure timely fulfillment of orders.
• Document changes to filing processes in the internal database and coordinate with onboarding/research teams.
• Maintain multiple projects simultaneously and assist workload when a team member is on PTO.
• Perform account audits and support the Operations Team during heavy mailing months.

Skills

Data entry

Licensing

Interpersonal skills

Discretion

Tools

Microsoft Office

Adobe PDF

Job description

Customer Service Rep - Hybrid (JN -092026-430305) White Plains, New York

Salary: USD23.33 - USD23.33 per hour

Customer Service Rep - Hybrid

Job Start Date - 9/21/26

Job End Date - 2/26/27

Pay Rate: $23.33/hr.

Job Description -

Hybrid--can be Clayton, MO or White Plains, NY

Potential to convert and/or extend

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries

Submit 50-100 applications per week (varies based on complexity of filings)

Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure

Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams

Operate efficiently within an internal collaborative team environment

Maintain multiple projects at one time

Assist workload when a filing team member is on PTO

OTHER DUTIES

Other duties as assigned. Ex. Perform account audits, assist Operations Team in office during heavy mailing months.

JOB QUALIFICATIONS

Experience: 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

• Exceptional interpersonal skills to communicate with government agencies and colleagues


• Use of considerable tact and discretion when dealing with sensitive data


• Ability and desire to work in a fast paced environment


• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)


• Excellent attention to detail and high degree of accuracy and consistency


• Top of the line organization skills in all facets of project workflow

Ability to maintain a customer centric focus and work ethic at all times