Client Clerk

BWT Logistics; Rome (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

BWT Logistics is seeking a detail-oriented Client Clerk to support daily client service operations. You will maintain accurate records, respond to inquiries, coordinate appointments, and collaborate with internal teams to deliver a responsive client experience.

The role emphasizes data accuracy, professional communication, and organized filing. Previous administrative or client service experience helps, and a 40-hour workweek is typical.

Qualifications

• High school diploma or equivalent; additional certification is a plus.
• Prior administrative, client service, or customer support experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook, with accurate data-entry skills.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.

Responsibilities

• Create, update, and audit client profiles in the CRM; ensure accuracy.
• Respond to inquiries by phone, email, and in person; route requests to the right team.
• Organize and maintain physical and digital client files and records.
• Coordinate client appointments and maintain calendars.
• Explain products, services, and company policies; resolve routine concerns.
• Enter client information accurately and conduct routine quality reviews.
• Assist with billing inquiries and payment processing with Finance for discrepancies.
• Distribute satisfaction surveys and share insights with management for improvement.
• Prepare reports, presentations, and client-related materials; support process improvements.

Skills

Strong communication

Data entry

Organization

Confidentiality

Multitasking

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Job Summary

We are seeking an organized, detail-oriented Client Clerk to support day-to-day client service operations. This role maintains accurate records, responds to inquiries, coordinates appointments, processes routine documentation, and partners with internal teams to deliver a responsive, professional client experience.

Key Responsibilities

• Client Records: Create, update, and audit client profiles in the database or CRM, ensuring information is accurate, complete, and current.
• Client Communication: Respond promptly and professionally to inquiries by phone, email, and in person; route requests to the appropriate team when needed.
• Documentation and Filing: Organize and maintain physical and digital client files, correspondence, and related records in accordance with established procedures.
• Scheduling: Coordinate client appointments and meetings with relevant team members while maintaining efficient, accurate calendars.
• Client Support: Explain products, services, and company policies; resolve routine concerns and elevate complex issues appropriately.
• Data Entry and Quality Control: Enter client information accurately and on time, and conduct routine reviews to identify and correct errors.
• Billing Support: Assist with billing inquiries and payment processing, and collaborate with Finance to resolve discrepancies.
• Client Feedback: Distribute satisfaction surveys, compile results, and share insights with management to support continuous improvement.
• Administrative Support: Prepare reports, presentations, and client-related materials, and partner with other departments to improve processes.

Qualifications

• High school diploma or equivalent required; additional education or relevant certification is a plus.
• Previous administrative, client service, or customer support experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook, with accurate data-entry skills.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality.

Job Type: Full-time

Benefits

• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off.
• Vision insurance.

Schedule

• 8 hour shift.
• Day shift.
• Monday to Friday.

Preferred Experience

• At least one year of client services, customer support, or related experience.