Client-Centric Universal Banker (Part-Time Benefits)

Truist; Rockville (MD); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

Incentive pay

401(k) plan

Health insurance

Job summary

Truist is seeking a Part Time Universal Banker in Rockville, MD. You will deliver a high-quality client experience, educate customers on self-service options, and support sales outreach while handling varied banking transactions.

You will collaborate with branch teams to meet client needs, participate in training, and uphold policy and risk guidelines, including weekend/extended hours as needed.

Qualifications

• High school diploma required.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Ability to travel to accommodate temporary staffing needs.
• Ability to work weekends and/or extended hours with possible travel/overnights.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Client service

Cash handling

Interpersonal skills

Multi-tasking

Communication skills

Education

High school diploma

Job description

Truist is seeking a Part Time Universal Banker in Rockville, MD. You will deliver a high-quality client experience, educate customers on self-service options, and support sales outreach while handling varied banking transactions.

You will collaborate with branch teams to meet client needs, participate in training, and uphold policy and risk guidelines, including weekend/extended hours as needed.