Client-Centric Personal Banker

PNC Financial Services Group, Inc.; Sterling (VA); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Job summary

PNC Financial Services Group, Inc. in Sterling, Virginia, is seeking a Personal Banker to deliver proactive sales and superior customer service within our Retail Bank.

The role is in-office and emphasizes building customer loyalty through meaningful conversations and effective use of PNC resources. Candidates typically have an Associate degree and 3+ years of related experience; training is provided to develop product knowledge and risk awareness.

Qualifications

• Roles at this level typically require an Associates or equivalent degree and related experience.
• Typically requires 3+ years experience.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
• Collaborates with ecosystem partners to grow customer’s share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Sterling, Virginia, is seeking a Personal Banker to deliver proactive sales and superior customer service within our Retail Bank.

The role is in-office and emphasizes building customer loyalty through meaningful conversations and effective use of PNC resources. Candidates typically have an Associate degree and 3+ years of related experience; training is provided to develop product knowledge and risk awareness.