Client-Centric Deposit Operations Associate

WNB Financial NA; Winona (MN); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

WNB Financial NA in Minnesota seeks a Deposit Operations Specialist I to support clients over the phone while handling back-office duties in a collaborative team. You will verify new accounts, maintain deposit accounts, index documents into Synergy, and conduct deposit account asset verifications.

You will work with Deposit Specialist Support II staff and Electronic Banking Specialists to ensure accurate processing and exceptional service to clients in a fast-paced environment.

Formación

• Minimum of 1+ years customer service experience.
• Excellent verbal and strong written communication skills.
• Ability to input and retrieve computerized information; basic mathematical skills.

Responsabilidades

• Provide client support over the phone to address and resolve customer inquiries.
• Assist with account access devices and fraud education for clients.
• Verify the accuracy of new deposit accounts, ATM/Debit cards, transfers, stop payments, and CIF maintenance.
• Index signature cards and other account documentation into Synergy; complete external account verifications.
• Back up Deposit Operations Department coworkers as assigned.
• Participate in bank committees and training as required.

Conocimientos

Customer service experience

Verbal and written communication

Time management

Educación

High school diploma

Descripción del empleo

WNB Financial NA in Minnesota seeks a Deposit Operations Specialist I to support clients over the phone while handling back-office duties in a collaborative team. You will verify new accounts, maintain deposit accounts, index documents into Synergy, and conduct deposit account asset verifications.

You will work with Deposit Specialist Support II staff and Electronic Banking Specialists to ensure accurate processing and exceptional service to clients in a fast-paced environment.