Client-Centric Banker: Hospitality & Tech Solutions

Aumni; Buffalo Grove (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality and personalized banking experiences in a branch environment. You will greet clients, open and service accounts, and guide customers through digital banking tools, while collaborating with team members to meet client financial goals.

The role emphasizes building trusted relationships, understanding client needs, and adhering to banking policies and procedures to ensure compliance and client satisfaction.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships and communicate clearly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet and waiting queue.
• Provide account servicing, maintenance, and opening new accounts in compliance with policies and regulations.
• Educate clients on day‑to‑day banking transactions and digital self‑service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships with clients by listening, asking questions, and sharing product knowledge with branch team members.

Skills

Customer service

Relationship building

Communication

Issue resolution

Team collaboration

Product knowledge

Learning quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality and personalized banking experiences in a branch environment. You will greet clients, open and service accounts, and guide customers through digital banking tools, while collaborating with team members to meet client financial goals.

The role emphasizes building trusted relationships, understanding client needs, and adhering to banking policies and procedures to ensure compliance and client satisfaction.