U.S. Private Bank - Client Center Associate

Testing Site - JPMC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

JP Morgan Private Bank is seeking a Client Center Associate to lead day-to-day operations of the New York Client Center, a hub of 35 private meeting rooms, working with bankers, product partners, and operations teams.

You will manage reservations, oversee meetings and events, develop protocols, coordinate with catering and staff, manage financials, and assist in project analysis and opening new satellite centers.

Qualifications

• Bachelor2a027s degree required.
• 4+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience.
• Excellent time management and written/verbal communication skills.
• Proficiency in Excel, PowerPoint and Word.

Responsibilities

• Manage the Client Center reservation books, including reporting and metrics.
• Oversee Client Centerb4s daily meetings and events.
• Implement, develop and follow Client Center protocols for all client meetings.
• Liaise with catering partners and back-of-house staff and conduct weekly BEO meetings.
• Survey client experience and propose solutions based on feedback as needed.
• Assist in project analysis and opening of new satellite Client Centers.
• Liaise with staff on administrative tasks such as invoice processing, scheduling maintenance calls, and ordering supplies.

Skills

Excellent time management

Written and verbal communication

Flexible hours

Education

Bachelore2a027s degree

Tools

Excel

PowerPoint

Word

Job description

The JP Morgan Private Bank Client Center Team leads the operation of the firm’s Client Centers around the world. Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment. We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave.

As a Client Center Associate in the Private Bank you will assist in leading the day-to-day operations of the New York Client Center which is comprised of 35 private meeting rooms. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis and the opening of new satellite Client Centers.

Job responsibilities

• Manage the Client Center reservation books, including reporting and metrics
• Oversee Client Center’s daily meetings and events
• Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
• Liaise with catering partners and back-of-house staff and conduct weekly BEO meetings
• Survey client experience and propose solutions based on feedback as needed
• Assist in project analysis and opening of new satellite Client Centers
• Liaise with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others

Required qualifications, capabilities, and skills

• Bachelor’s degree required
• 4+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
• Excellent time management and written/ verbal communication skills
• Proficiency in Excel, PowerPoint and Word
• Ability to work flexible hours and meet deadlines