Client Care Supervisor | Animal Shelter Operations

Animal Care Centers of NYC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO & holidays

Health Insurance

401K & Pension

Life Insurance

Training programs

PSLF eligibility

Job summary

Animal Care Centers of NYC is seeking a mid-level Manager to lead the Client Care Department, ensuring compliance with policies on animal intake, placement and care while delivering excellent customer service.

You will supervise client-care staff, coordinate trainings, and liaise with DOH and other departments to maintain efficient shelter operations. This leadership role emphasizes teamwork and compassionate service.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years management/supervisory experience or suitable related experience in the area of customer service to the public required.
• Ability to lift up to 50lbs.

Responsibilities

• Manage all client-related aspects including general customer service, greeting clients, correspondence, cash management, and maintenance and upkeep of the front office area.
• Provide daily supervision of all Client Care personnel including scheduling, task assignments, performance evaluation, and any necessary follow up.
• Interview and select professionally capable staff that promote a positive, supportive culture.
• Create and facilitate comprehensive trainings for staff to perform at the highest level.
• Provide conflict resolution for both staff and clients through direct and transparent communication, including clients who may be emotionally agitated and challenging to work with.
• Review all customer service reports, including, but not limited to holding reports, ensuring potential owners are identified and contacted within an appropriate timeframe.
• Oversee a variety of administrative tasks including timecards approval, inventory and ordering, cash reconciliation and deposit preparation, review and management of animal records, etc.
• Act as point person and coordinator for all routine business with the Department of Health, including report submission, routine inspection, negotiation of releases for animals on Rabies observation, and more.
• Direct a proactive program aimed at reuniting as many lost pets with their families as possible.
• Understand the roles and responsibilities of all ACC departments and help “direct traffic” and triage to ensure all aspects of shelter activity are efficient and effective; assist where needed when activities and efficiencies are challenged.
• Act as ambassador for a variety of visitors to the Care Center ranging from school groups to media outlets to government officials.
• Work cooperatively with other management staff as it relates to the daily operation of the shelter.
• Other duties as assigned by the Admissions & Client Care Manager.

Skills

Customer service

Staff supervision

Training & development

Conflict resolution

Communication

Bilingual

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

Animal software

Job description

Animal Care Centers of NYC is seeking a mid-level Manager to lead the Client Care Department, ensuring compliance with policies on animal intake, placement and care while delivering excellent customer service.

You will supervise client-care staff, coordinate trainings, and liaise with DOH and other departments to maintain efficient shelter operations. This leadership role emphasizes teamwork and compassionate service.