Animal Shelter Client Care Lead

Animal Care Center of NYC; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401K and pension

PSLF/loan forgiveness potential

Job summary

The Animal Care Center of NYC is seeking a mid-level manager to supervise the Client Care Department, ensuring compliance with policies and procedures for animal intake, placement and care, and delivering excellent customer service to the public. This role requires a High School Diploma or GED, at least 2 years of supervisory experience in customer service, and the ability to lift up to 50 lbs.

Proficiency in MS Word, Outlook and Excel is expected; bilinguals are a plus.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years management/supervisory experience or suitable related experience in customer service to the public.
• Ability to lift up to 50lbs.
• Excellent verbal and written communication; bilingual a plus.
• Basic working knowledge of animal shelter policies and applicable laws/regulations preferred.
• Proficient in MS Word, Outlook and Excel. Animal computer software experience preferred.
• Reliability, high level of integrity, professionalism and punctuality.

Responsibilities

• Manage all client-related aspects including greeting clients, correspondence, cash management, and maintenance and upkeep of the front office area.
• Provide daily supervision of Client Care personnel including scheduling, task assignments, performance evaluation, and follow-up.
• Interview and select staff that promote a positive, supportive culture.
• Create and facilitate comprehensive trainings for staff to perform at the highest level.
• Provide conflict resolution for staff and clients through direct and transparent communication.
• Review all customer service reports and identify potential owners for timely contact.
• Oversee administrative tasks including timecards, inventory and ordering, cash reconciliation and deposit preparation, and animal records management.
• Act as point person for routine business with the Department of Health, including report submission and inspections.
• Direct a proactive program to reunite lost pets with their families.
• Coordinate with ACC departments to ensure shelter activities are efficient; assist where needed.
• Serve as ambassador for visitors (school groups, media, officials).
• Collaborate with management on daily shelter operations.
• Other duties as assigned by the Admissions & Client Care Manager.

Skills

Communication

Bilingual (plus)

Policy knowledge

Reliability

Professionalism

Punctuality

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

Animal software

Job description

The Animal Care Center of NYC is seeking a mid-level manager to supervise the Client Care Department, ensuring compliance with policies and procedures for animal intake, placement and care, and delivering excellent customer service to the public. This role requires a High School Diploma or GED, at least 2 years of supervisory experience in customer service, and the ability to lift up to 50 lbs.

Proficiency in MS Word, Outlook and Excel is expected; bilinguals are a plus.