Client Care Specialist - Veterinary Front Desk (FT)

Ethos Veterinary Health; Lawrence (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Continuing Education

Uniform allowance

VetBloom access

License reimbursement

RECOVER Training

VTNE sponsorship

Paid time off

Pet discount

Medical insurance

401(k) match

Employee Assistance Program

Job summary

Bulger Veterinary Hospital in Lawrence, Massachusetts is seeking a Veterinary Receptionist to join our client-focused team. You’ll be the first point of contact for clients and patients, helping to create a welcoming experience while supporting a busy multi-doctor hospital.

This full-time role includes scheduling, processing payments, reviewing records, and coordinating with General Practice, Emergency, and Specialty Medicine teams.

Qualifications

• Client-focused receptionist in a busy veterinary hospital.
• Excellent communication and organizational skills.
• Fluent English required; able to multitask across departments.

Responsibilities

• Welcome clients and patients, ensuring a warm, professional experience.
• Prepare and review electronic medical records.
• Assist with appointment scheduling and client communication.
• Answer phone calls and direct inquiries appropriately.
• Process payments and assist with financial transactions.
• Support medication fulfillment with attention to detail.
• Provide compassionate support during urgent and end-of-life situations.
• Maintain accurate documentation across departments.

Job description

Bulger Veterinary Hospital in Lawrence, Massachusetts is seeking a Veterinary Receptionist to join our client-focused team. You’ll be the first point of contact for clients and patients, helping to create a welcoming experience while supporting a busy multi-doctor hospital.

This full-time role includes scheduling, processing payments, reviewing records, and coordinating with General Practice, Emergency, and Specialty Medicine teams.