Patient Engagement & Sales Specialist

Convatec; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Convatec is seeking a Consumer Sales specialist to drive engagement and sales through phone and digital campaigns. You will nurture consumer leads, provide product information, and support customers with compassionate, solution-oriented service.

Role emphasizes high-volume outreach, teamwork, and adherence to guidelines to achieve revenue goals while improving the consumer experience.1+ year sales/customer service preferred; high school diploma required.

Qualifications

• Proven call center or sales experience.
• Experience handling inbound/outbound campaigns with structured processes.
• Strong verbal and written communication skills.

Responsibilities

• Execute high-volume outbound and inbound calls to follow up on consumer leads and samples.
• Foster interest in Convatec products and identify customer needs to present solutions.
• Provide excellent customer service and strive to meet sales targets.
• Ensure accurate documentation of interactions and follow-up steps in CRM.
• Collaborate with marketing and me+ resources to enhance campaigns.
• Share consumer insights with peers and management.

Skills

Call center experience

Outbound/inbound campaigns

Excellent communication

Empathy and active listening

Patient/customer focus

Results-driven

Education

High School Diploma/GED

Associates degree

Bachelor’s degree

Job description

Convatec is seeking a Consumer Sales specialist to drive engagement and sales through phone and digital campaigns. You will nurture consumer leads, provide product information, and support customers with compassionate, solution-oriented service.

Role emphasizes high-volume outreach, teamwork, and adherence to guidelines to achieve revenue goals while improving the consumer experience.1+ year sales/customer service preferred; high school diploma required.