Client Care Specialist – Full Time Job – Raleigh, NC 173506

FYZICAL Therapy & Balance Centers; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Paid holidays

A fun, team‑oriented culture

Job summary

FYZICAL Raleigh – North Hills is seeking a friendly Front Desk Medical Receptionist to welcome patients, schedule appointments, and handle on-site check‑in. This entry‑level role blends customer service, patient onboarding, insurance handling, and daily clinic coordination.

You will collaborate with our Clinical Director, therapists, and operations manager to ensure a smooth, compassionate patient journey and a positive, efficient clinic atmosphere.

Qualifications

• Entry-level administrative role blending customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination.

Responsibilities

• Set the tone for each patient’s journey with friendly, efficient interactions.
• Work closely with Clinical Director, therapists, and operating manager to keep the clinic running smoothly.

Skills

Customer service

Scheduling

Insurance handling

Clinic coordination

Job description

About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one‑on‑one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry‑level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable.

Benefits

We believe in caring for our team the same way we care for our patients. Full-time employees receive:

• Health insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• A fun, team‑oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.” You are:

• A welcoming face patients look forward to seeing
• A memory‑maker for people in pain or fear
• A partner to a talented clinical team
• An essential part of a fast‑growing, family‑owned, mission‑driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matters.