Client Care Specialist Full Time

Lifting Up Westchester; City of Peekskill (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Lifting Up Westchester seeks a Client Care Specialist for Jan Peek Homeless Shelter. The role involves direct care of shelter residents, guiding daily routines, and fostering positive social interaction in a respectful, dignified environment.

Responsibilities include documenting issues, maintaining census records, and ensuring safety through routine rounds and crisis intervention when needed. This is a patient-facing role focused on stability and care in a shelter setting.

Qualifications

• Requires a High School diploma or GED.
• One year of experience in human services, preferably residential.
• Basic computer experience helpful.
• Knowledge of alcohol, drug and mental health issues is a plus.

Responsibilities

• Develops good relationships with residents and maintains a positive shelter atmosphere.
• Responds to residents' concerns and documents issues via logs and incident reports.
• Completes daily resident census records.
• Maintains security of entrances/exits and escorts disruptive individuals; patrols facility for hazards.

Skills

High school diploma

Human Services experience

Basic computer use

Knowledge of alcohol/drug/mentalhealth

Education

High School diploma or GED

Tools

Basic computer experience

Job description

JOB DESRIPTION: CLIENT CARE SPECIALIST Jan Peek Homeless Shelter

REPORTS TO: DIRECTOR OF SHELTER SERVICES

SHIFT: Wednesday, Thursday, Friday, Saturday and Sunday Midnight-8:00 am

Salary: $19.00 per hour

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.
• Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.
• Completes all mandated daily records of resident census documentation.
• Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs
• Crisis intervention: Ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.
• Assist in serving prepared meals and laundering bed linens.
• Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.
• Attend staff meetings and in-service training workshops when required.

MINIMUM JOB REQUIREMENTS:

1. High School diploma/GED
2. One year of experience in Human Services (experience relevant to residential environments) preferred.
3. Basic computer experience helpful
4. Knowledge of alcohol, drug, and mental health issues, a plus