Client Care Specialist: Dynamic, Fast-Paced Support

City National Bank of Florida; Coral Gables (FL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health Coverage

401(k) with matching

Paid time off & holidays

Wellness resources

Job summary

City National Bank of Florida is seeking a Client Support Specialist to provide service and operational support to clients through inbound and outbound calls. You will handle inquiries, follow procedures, and maintain a high level of accuracy in a fast-paced environment.

The role emphasizes adaptability, attention to detail, and knowledge of digital banking tools, with opportunities to collaborate across departments and contribute to customer satisfaction.

Qualifications

• 2 years of client support, customer service, or operations.
• Basic knowledge of branch and digital banking software applications.
• Familiar with AML, BSA, and OFACRegulations and able to follow procedures.

Responsibilities

• Answers inbound and makes outbound calls, addressing client questions and issues.
• Delivers consistent client service via telephone, email, or in person.
• Maintains knowledge of digital banking applications and branch systems.
• Ensures compliance with policies, procedures, and regulatory requirements.

Skills

Client support

Customer service

Communication skills

Microsoft Office

Digital banking

Attention to detail

Education

High School Diploma or GED

Tools

Elevate

Microsoft Excel

Outlook

Job description

City National Bank of Florida is seeking a Client Support Specialist to provide service and operational support to clients through inbound and outbound calls. You will handle inquiries, follow procedures, and maintain a high level of accuracy in a fast-paced environment.

The role emphasizes adaptability, attention to detail, and knowledge of digital banking tools, with opportunities to collaborate across departments and contribute to customer satisfaction.