Client Care Specialist – Dispatch, Equipment & Growth

U-Haul International, Inc.; Indian Head Lake Estates (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell, etc

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician for kids

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service team, helping customers on their journeys by inspecting and maintaining equipment and using U-Scan technology to manage rentals.

This role emphasizes safety, accuracy, and friendly service. Responsibilities include assisting customers at the center, coordinating rentals, preparing invoices, and educating customers about products and services.

Qualifications

• Valid driver’s license required.
• High school diploma or equivalent required.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service team, helping customers on their journeys by inspecting and maintaining equipment and using U-Scan technology to manage rentals.

This role emphasizes safety, accuracy, and friendly service. Responsibilities include assisting customers at the center, coordinating rentals, preparing invoices, and educating customers about products and services.