Customer Service & Equipment Dispatch Specialist

U-Haul; Colmar (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation time

Sick days

401(k) Savings Plan

ESOP

Life insurance

Job summary

U-Haul seeks a friendly Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. The role uses U-Scan tech to manage rentals and inventory while helping customers at the center and beyond.

The position emphasizes safety, hands-on training, and ongoing education through U-Haul University, with opportunities for growth and a fast-paced team environment at retail stores.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer-focused

Communication

Team player

Education

High school diploma or equivalent

Job description

U-Haul seeks a friendly Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. The role uses U-Scan tech to manage rentals and inventory while helping customers at the center and beyond.

The position emphasizes safety, hands-on training, and ongoing education through U-Haul University, with opportunities for growth and a fast-paced team environment at retail stores.