Client Care Specialist 1

AIDS Healthcare Foundation; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

AIDS Healthcare Foundation in New York, NY seeks a Client Care Specialist 1 (CCS1) to support patient care and center efficiency. The role involves HIV testing tasks, processing referrals, verifying insurance, and handling front-office duties to ensure a seamless patient experience.

The CCS1 will contribute to a collaborative team, uphold core values, and adapt to a dynamic environment while delivering compassionate, high-quality care to patients and clients.

Qualifications

• Experience in patient-facing roles is preferred.
• Ability to rotate between HIV testing, referrals, and front-office tasks.
• Commitment to compassionate, high-quality care and core values.

Responsibilities

• Assist with HIV testing and process patient referrals.
• Identify and verify insurance coverage.
• Perform front office administrative duties.
• Collaborate across cross-functional rotations to support center operations.

Job description

A Client Care Specialist 1 (CCS1) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS1s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A CCS1 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and a dedication to seamlessly transitioning between HIV testing duties and administrative and front office roles, CCS1s contribute to a positive patient experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS1 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we

are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our

employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS1 will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing duties related to HIV testing, processing patient referrals, identifying and verifying insurance coverage, and performing front office administrative duties. By actively participating in cross-functional rotations, and promoting adaptability, they will be developed across multiple healthcare center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.