Client Care Representative

ethosveterinaryhealth; Springfield (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

CE Allowance + VetBloom access

VTNE/license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Bush Veterinary Neurology Service, part of Ethos Veterinary Health, seeks a Client Care Representative (Neurology) in Springfield, VA. This full-time, days-only position offers $20–$25 per hour and four 10-hour shifts weekly.

You will greet clients, manage check-ins, handle calls and emails, educate clients, schedule appointments, and maintain records using EzyVet or SmartFlow. A minimum of 2 years' veterinary receptionist experience or 5 years in client services is required; HS diploma or GED

Qualifications

• Minimum of 2 years' experience as a Veterinary Receptionist or 5 years as a Client Service Representative.
• Veterinary Receptionist experience a plus.
• EzyVet or SmartFlow experience a plus.
• Professional phone, in-person and email etiquette a must.
• Ability to handle stressful or emergent situations in a calm and supportive manner.
• Excellent verbal and written communication; proven customer service skills.
• Positive team player; quick learner of company software.
• Experience with a multi-line phone system; basic computer skills.

Responsibilities

• Greet clients and guide them through check-in procedures.
• Answer incoming phone calls, voicemails and emails.
• Provide compassionate client communication and education.
• Schedule patient appointments.
• Record requests and communications with referring veterinary offices and pharmacies.
• Utilize practice management software to maintain client and patient records.
• Administrative duties such as filing, data entry, faxing, emailing, etc.
• Check-out clients, ensuring discharge information and charges are correct.
• End of day processes.

Skills

Customer service

Communication

Professional phone etiquette

Team player

Calm under pressure

Education

High School Diploma or GED

Tools

EzyVet

SmartFlow

Job description

Client Care Representative (Neurology) – | $20–$25/hr

Location: Springfield, VA
Full-Time | Days only

$20–$25/hr

At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization’s success and our patients’ health. BVNS believes in recognition and fair compensation for our team members

Pay for Client Care Representatives:

• $20- 25/hr

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• Four 10- hour shifts per week
• Days only, no nights or weekends

Client Care Representative Responsibilities

• Greet clients and guide them through check-in procedures
• Answer incoming phone calls, voicemails and emails
• Provide compassionate client communication and education
• Schedule patient appointments
• Record requests and communications with referring veterinary offices and pharmacies
• Utilize practice management software to maintain client and patient records
• Administrative duties such as filing, data entry, faxing, emailing, etc.
• Check-out clients, ensuring discharge information and charges are correct
• End of day processes

Qualifications

• Minimum of 2 years' experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
• Veterinary Receptionist experience a plus!
• EzyVet or SmartFlow experience a plus!
• Professional phone, in-person and email etiquette a must
• The ability to handle stressful or emergent situations in a calm and supportive manner
• Excellent verbal and written communication
• Proven customer service skills
• Positive team player
• Experience with Microsoft programs and ability to quickly learn company software systems
• Experience with a multi-line phone system
• High School Diploma, GED, or higher education

About BVNS

Bush Veterinary Neurology has four locations across 2 states! Our clinics are operated by board certified neurologists that provide same-day life-savingneurosurgery and long-term medical management. Our hospitals house state of the art equipment to provide advanced diagnostic testing including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI and more! Our neurologists perform both spinal and brain surgeries. Some of these surgeries include intervertebral disc surgery, brain tumor removal,foramen magnum decompression, ventricular shunt replacement and more!! Veterinary techniciansplay an integral role in our hospital whether they are handling patient care, taking care of clients, running our diagnostic imaging equipment, or assisting doctors in surgery. You will fully utilize your skillset and continue to develop your knowledge for years to come! We are looking for a compassionate technician who is ready to put their skills and leadership ability to work!

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need