Client Care Specialist

Reding Inc; Town of Concord (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading HVAC company in New York is seeking a customer service representative to assist in achieving company goals through exceptional service. Candidates should possess a high school diploma and ideally have 2 years of customer service experience. Strong communication skills and computer proficiency are essential. This role offers a competitive salary along with other benefits, including 401(k) matching and training opportunities.

Qualifications

• Preferably 2 years of customer service experience.
• Strong ability to communicate clearly and positively.
• Computer skills are required.

Responsibilities

• Respond to incoming customer calls courteously.
• Engage in outbound calling for service appointments.
• Maintain accurate information in the customer database.
• Work with Dispatch to schedule service calls.
• Manage conflict resolution with customers.
• Ensure renewals and appointments for club memberships.

Skills

Customer service experience

Communication skills

Computer skills

Education

High school Diploma/GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Reding Inc stands as the foremost HVAC company in Western New York, renowned for its unparalleled expertise and commitment to excellence. With a dedicated team of professionals who embody the values of pride, skill, and familial warmth, we have set the standard for superior HVAC services in our region. We prioritize fostering a familial atmosphere within our company, valuing each team member and cultivating a work environment where everyone feels respected, supported, and motivated to deliver their best. Our commitment to treating both our employees and customers like family is the cornerstone of our success.

Position summary: To assist in the achievement of the company's strategic objectives and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, mission, purpose, and values. We are looking for both full- and part-time candidates.

Qualifications: High school Diploma/GED. Preferably 2 years of Customer Service experience. Strong ability to communicate clearly with a positive, nurturing manner. Computer Skills Required.

Responsibilities:

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate number of scheduled calls and club memberships required for a successful service operation.
• Maintain complete, accurate, and updated information in the customer database.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Perform other duties as assigned.

We sincerely thank all applicants in advance for submitting their interest in this position.