Client Care & Services Coordinator - West Portland, Lake Oswego

Home Instead - 805 W PDX & Lake Oswego; Portland (OR); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Home Instead is seeking a Client Care & Services Coordinator in Portland, Oregon. You will bring together families, clients, and care professionals to ensure dependable, high-quality in-home care.

Starting at $24/hour full-time with enhanced medical insurance coverage. You will build care plans, document accurately, and coordinate services across teams.

If you have healthcare or senior services experience and enjoy helping older adults and their families, this is a great fit.

Qualifications

• Experience in healthcare, home care, senior services, or fast-paced environments.
• Strong organization and ability to manage multiple priorities.
• Confident, professional communication with clients, families and providers.
• Ability to balance compassion with accuracy and attention to detail.

Responsibilities

• Build strong relationships with clients and families as a trusted contact.
• Develop and update client care plans based on needs and changes in care.
• Recognize changes or concerns and coordinate services accordingly.
• Collaborate with Care Professionals and internal teams to support client-caregiver relationships.
• Coordinate with healthcare professionals and other service providers as needed.
• Maintain accurate client documentation, including medication-related records where applicable.

Skills

Healthcare experience

Home care

Senior living

Client services

Organized

Professional communication

Attention to detail

Older adults

Job description

Client Care & Services Coordinator

$24/hour + | Full-Time | Senior Care Client Services Care Coordination

Help make great care happen.

When an older adult receives care at home, there are a lot of moving pieces. Families have questions. Care needs change. Care Professionals need information and support. Details matter.

As a Client Care & Services Coordinator, you will help bring those pieces together. You will build relationships with clients and families, coordinate services, maintain accurate documentation, and work with our team to help ensure clients receive dependable, high-quality care.

This is a great opportunity for someone with experience in healthcare, senior services, medical offices, home care, or another fast-paced service environment who is ready to take on greater responsibility.

What You'll Do

• Build strong relationships with clients and families, serving as a trusted point of contact
• Develop and update client care plans based on identified needs, preferences, and changes in care
• Recognize changes or concerns with clients and coordinate services to ensure their needs are met
• Work closely with Care Professionals and internal teams to support successful client-caregiver relationships
• Collaborate with healthcare professionals and other service providers as needed
• Maintain accurate and timely client documentation, including medication-related records when applicable

Who We're Looking For

You may be a great fit if you:

• Have experience in healthcare, home care, senior living, medical services, client services, or a related environment
• Are highly organized and comfortable managing multiple priorities
• Communicate confidently and professionally with clients, families, Care Professionals, and healthcare providers
• Take ownership, use good judgment, and follow through
• Can balance compassion with accuracy and attention to detail
• Enjoy working with older adults and their families

Previous healthcare or care coordination experience is preferred, but we also welcome candidates with strong transferable experience.

Pay, Benefits & Growth

Starting at $24.00 per hour

For this role, Home Instead pays a larger share of your medical insurance premium, helping keep your monthly cost lower.

Benefits include:

• Medical insurance with a higher employer-paid contribution
• Dental and vision insurance
• Paid time off
• Opportunity to grow into broader client services and operational responsibilities

About Home Instead

Home Instead provides personalized in-home care that helps older adults remain safe, comfortable, and independent at home. Our Care Professionals and office teams work together to support aging adults and their families with dependable, compassionate care.

Home Instead has been serving older adults and their families since 1994 and has grown into a worldwide network of independently owned and operated franchises.

Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment requirements, including background and drug screening.

Home Instead is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

In compliance with federal law, all persons hired will be required to verify their identity and authorization to work in the United States. This employer participates in E-Verify.

Each Home Instead office is independently owned and operated as a franchise of Home Instead, Inc., an Honor Company.