Client Care Manager & Team Lead (Home Care)

AccentCare; Tyler (TX); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-matching 401(k)

Flexible spending and health savings

Wellness programs and EAP

AccentCare scrubs

Job summary

AccentCare is seeking a Client Manager in Tyler, TX to oversee client intake, care coordination, and caregiver supervision. This on-site role requires leadership in a healthcare setting and strong relationship management with referral sources.

Responsibilities include managing a team of caregivers, ensuring plans of care are followed, maintaining client records, and coordinating home care services. Travel to client sites will be required.

Qualifications

• High School Diploma or GED required.
• 60 hours or more of college coursework required.
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting (flexible: 1 year leadership + 30 college hours).
• Home care, caregiving, or staffing experience preferred.
• Must have valid driver’s license, reliable transportation, and auto insurance.
• Bilingual skills a plus, but not required.

Responsibilities

• Receives and conducts client intake and assessment and periodic visits to clients’ locations.
• Manages team of Caregivers, including interviewing, hiring, orienting, training, performance evaluations, and coaching.
• Supervises client services to ensure client needs are met and the plan of care is followed to company standards.
• Maintains client information in VividCare system, including inputting client information, tracking insurance, and contract authorizations.
• Coordinates requests for home care services and initiation of care, gathers case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements.
• Cultivates new and existing relationships with current referral sources in partnership with sales team.

Skills

Communication

Organizational skills

Problem-solving

Leadership experience

Bilingual (a plus)

Education

High School Diploma or GED

60 hours of college coursework

Job description

AccentCare is seeking a Client Manager in Tyler, TX to oversee client intake, care coordination, and caregiver supervision. This on-site role requires leadership in a healthcare setting and strong relationship management with referral sources.

Responsibilities include managing a team of caregivers, ensuring plans of care are followed, maintaining client records, and coordinating home care services. Travel to client sites will be required.