Client Care Manager

option companion care; Lansdale (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate team dedicated to providing high-quality care in the comfort of clients' homes. As a Patient Care Coordinator, you'll play a vital role in ensuring that each client receives personalized and effective care tailored to their unique needs. This position requires a detail-oriented individual who is skilled in communication and organization, with a passion for improving the lives of others. You'll oversee care plans, manage caregiver assignments, and foster positive relationships with clients and their families. If you're looking to make a meaningful impact in the healthcare field, this is the perfect opportunity for you.

Benefits

Flexible Scheduling

Competitive Compensation

Careers Advancement

Qualifications

• 3+ years in Home Care or Service Coordination roles required.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage care schedules and match caregivers to clients effectively.
• Address client and caregiver concerns while maintaining relationships.

Skills

Patient Care Coordination

Communication Skills

Confidentiality Maintenance

Lead Generation

Scheduling

Detail Orientation

Problem Solving

Public Relations

Experience with HHA Exchange

Computer Skills

Education

High School Diploma

Tools

HHA Exchange

EVV

Job description

Job Summary

We are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.

Join Our Team as a Client Care Manager!

We are a private pay home care company looking for a motivated, empathetic, and detail-oriented individual to become our Client Care Manager.

Responsibilities:

1. Create and manage care schedules for our senior clients, ensuring they receive meaningful support from our caregivers.
2. Attend client and caregiver meetings.
3. Match caregivers to clients based on needs and skills.
4. Schedule home visits and gather client feedback.
5. Work with the Wellness Team to update care plans.
6. Address client and caregiver concerns.
7. Recognize and reward caregiver performance.
8. Maintain positive relationships with clients and referral sources.
9. Provide coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
10. Ensure a high level of care for the patient given by the home health aides.
11. Schedule agency home health care aides accordingly and ensure agency aides work their scheduled shift.
12. Manage last minute calls outs, finding appropriate coverage.
13. Communicate with referral sources and Service Coordinators to provide an excellent customer service experience.
14. Educate patients on their healthcare options & match them to the appropriate caregiver(s).
15. Manage a caseload of 100+ patients.
16. Resolve caregiver and client grievances and complaints.
17. Address over-utilization of hours.
18. Report personnel performance issues.
19. Recruit and train staff.

Qualifications:

1. High school graduate.
2. 3 years experience in a Home Care or Service Coordination role.
3. Demonstrated capability maintaining strict confidentiality.
4. Proven ability to generate leads and monitor referrals.
5. Strong typing and computer skills.
6. Comfortable with closing/asking for business.
7. Well organized, accurate, and attentive to detail.
8. Excellent communication, public relations, and follow-up skills.
9. Experience with HHA Exchange and EVV.

Benefits/Perks:

1. Flexible Scheduling.
2. Competitive Compensation.
3. Careers Advancement.

Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.